Customer Service Representative
Resume:
Dawn Long-West
Hartshorne, OK *****
**********@*****.***
I am an experienced customer service professional. I have extensive knowledge of customer relatiobs and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences Authorized to work in the US for any employer
Work Experience
Assistant Store Manager (ASM)
The Family Dollar-Hartshorne, OK
August 2023 to June 2024
1. Customer Service
2. All money and paperwork that occurred during my shift . 3. Safety and cleanliness of store
4. Merchandise and merchandising
5. Stocking
6. Cashier
Administrative Assistant
Morrow Home Repair-Hartshorne, OK
December 2020 to May 2023
1. General office duties
2. Billing
3. Ordering materials
4. Stocking
5. Shipping and receiving
6. Sales
Behavioral Management Specialist
Children Adolescent and Family-McAlester, OK
August 2011 to July 2015
1. Well being of all my clients
2. Helping clients learn how to cope with any and all disabilities or problems. 3. Writing and implementing behavioral management plans. 4. Collaborating with my clients families and teachers 5. Government paperwork and documentation of any and all interactions with my clients. Education
Bachelor's degree in University Studies And Special Education East Central University - Ada, OK
July 2000 to July 2007
Skills
• Behavior Management (5 years)
• Special Education (10+ years)
• Store Management Experience (1 year)
• Autism Experience (3 years)
• Classroom Management (10+ years)
• Teaching (10+ years)
• Developmental Disabilities Experience (10+ years)
• Collaboration (10+ years)
• Customer service (10+ years)
• Problem solving (10+ years)
• Applied Behavior Analysis (4 years)
• Special Needs (10+ years)
• Behavioral Therapy (10+ years)
• Social Work
Certifications and Licenses
Behavioral Management Specialist
September 2013 to Present
Behavioral Support Specialists assist individuals with behavioral problems or mental health disorders, helping them to develop coping mechanisms, manage their behavior, and improve their overall quality of life.
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