Customer Service Pharmacy Technician
Resume:
Wanda M. Stevens
Raleigh, NC 27616
**********@*****.***
EDUCATION
Hemingway High School, August 1988-June 1992
Ashford University, January 2012- June 2013
SKILLS
Knowledge of Word, and Excel
Excellent typing skills
Excellent written and oral communication skills
EMPLOYMENT
1992-1996: United States Army 92Y
Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment
Maintain automated supply system for accounting of organizational and installation supplies and equipment
Issue and receive small arms. Secure and control weapons and ammunition in security areas
Schedule and perform preventive and organizational maintenance on weapons
Operate unit level computers
Procedures for shipping, receiving, storing, and issuing stock
Stock control and accounting procedures
Procedures for handling medical and food supplies
Movement, storage, and maintenance of ammunition
1997-2012: CVS Pharmacy Lead Pharmacy Technician
Transcribes and prepared new prescriptions and refills
Process patient insurance information, maintain/update records
Monitored inventory, including ordering medication, removing recalled medication, outdated medication, over stock medication, and damaged medication, and returning them back to the warehouse.
Maintained pharmacy inventory report
Facilitates new staff learning and development
Responds to customer request and inquiries
Highly skilled at solving customer relation problems
Completing cash register transactions
Perform administrative duties such as answering phone calls and filing
Preparing weekly schedules for technicians
2013-2014: Xerox Customer Service Representative
Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service and professionalism to a wide range of customers
Recommend products or solutions that best suit the customer
Ability to read and interpret documents
2014-Present: American Health Association Laboratory- Supervisor
Travel to facilities (ex. Senior nursing facilities, rehabilitation centers, assisted living facilities, or private homes) to obtain blood specimen from the resident who are mostly geriatric
Drawing blood from patients following the venipuncture protocols
Completing pertinent paperwork such as facility logs, mileage logs, and requisitions
Preparing the tube labels correctly and legibly
Submitting accurate payroll time sheets with work and travel/mileage logs to payroll
Adhering to facility rules including being punctual, dressing appropriately, and following protocol regarding any issues that may arise
Picking up other specimens from the facilities in the assigned route
Transporting collected specimens to the designated location
References
CVS Pharmacy: Tammie Jackson 919-***-****
Xerox: Syrita Green 919-***-****
American Health Asso: Eunice Jones 850-***-****
Contact this candidate