Call Center Supervisor
Resume:
GREG REDINGTON
Verifiable track record in directing operations through dynamic leadership, strategic planning, and building effective organization teams. Experience spans from starts-ups to mature companies. Professional strengths include:
●Leadership and Management
●Employee Training
●Developing and Implementing Schedules
●Customer Relations
●Process Improvement
●Logistics
●Purchasing /Sourcing manager
●Inventory Control
●Material Handling
●Shipping and Receiving
●Microsoft Word and Excel
●Operator of Stand-Up and Sit-Down Forklift
●Printed Circuit Board and Wire Harness Assembly
●Soldering Through Hole and Surface Mount
Components Including Removal and Rework
●Program and Test Mechanical and Electrical Assemblies
●Quality Control
●Networking and programming credit card equipment.
Work History
MULTI MERCHANT SERVICES / GOV PAY, LLC.
(4/2013 - 5/2024)
Call Center Supervisor
San Antonio, Texas
●As a call center supervisor, I handled incoming calls from our merchants which included government offices such as county tax, county courts, sheriff’s offices, and utilities.
●Handled our merchant’s customer calls by assisting with property and motor tax payments, court fees, citations, and probation payments.
●I assisted our merchants by resolving failed transactions with issuing banks and processors such as Clearent, TSYS, and Paymentech.
●Assisted our merchants with their bookkeeping reconciliation which included balancing reports, clerical errors, refunds, reversals, and reviewing and applying credits as necessary.
●Responsible for research and resolution of customer chargebacks.
●Trained and managed our call center representatives by instructing them on how to receive and handle all types of incoming calls, transaction issues and merchant support.
●Purchased and received all credit card equipment, along with all peripherals.
●Inventory control for our credit card machines and other POS devices.
●Ensured that all equipment was baseline, tested, stored, and staged in our inventory room.
●Responsible for shipping and receiving all outgoing and incoming shipments to and from our merchants using online services such as UPS, FedEx, and USPS.
●For technical support, I programmed and tested our credit card machines using Vericenter software. Within Vericenter, I would customize the parameters for our merchant’s data sheet (VAR sheet), along with any specifications as requested.
●Downloaded all of the customized apps from Vericenter into the credit card machines along with our proprietary software.
●Assisted merchants and their IT departments with the credit card machine installation process.
●Worked to resolve various network and credit card machine issues.
CHADWELL ENGINEERING GROUP
(11/2005 - 4/2013)
Production Manager
San Antonio, Texas
●As the production manager, I was responsible for hiring and training our warehouse/manufacturing personnel, and overseeing all warehouse operations including manufacturing of mechanical and electronic assemblies.
●Coordinated with project manager, and engineering department regarding manufacturing assemblies.
●Implemented assembly instructions with team leads.
●Worked with the project manager to ensure the project start-up and finish date .
●Responsible for motivating and encouraging the production team to reach production goals.
●Reviewed the performance of subordinates and identified training needs.
●Enforced all health and safety guidelines to manufacturing and warehouse personnel.
●Organized warehouse and determined storage and space requirements.
●Licensed forklift driver (stand-up, and seated forklifts).
●Printed circuit board (PCB) assembly - soldering fine pitch and through hole components.
●PCB repair using Weller rework station and other rework tools.
PRAXIS MEDICAL MANAGEMENT
(11/2003 – 11/2005)
Document Control / Collection Specialist
San Antonio, Texas
●Tracked and organized incoming medical documentation from hospitals/clinics using Microsoft Word and Excel.
●Scanned and filed electronic and paper documentation.
●Gathered documentation and submitted insurance appeals which included follow up calls to the insurance companies for claim status.
●Submitted electronic and paper claims using medical billing software systems (MedTouch and Centricity).
HEALTH PLAN ADMINISTRATORS MEDICAL SYSTEM SERVICES
(2/2001 - 10/2003)
Document Control Supervisor
San Antonio, Texas
●Responsible for managing the flow of incoming and outgoing medical documentation.
●Maintained and improved the document control process using Microsoft Excel.
●Developed and implemented a filing system for medical documentation..
●Calculated and checked payment batch totals.
●Distributed documents to the proper departments.
P&H MUSIC SALES AND SERVICES
(6/1995 - 1/2001)
Store Manager
San Antonio, Texas
●Responsible for handling and overseeing the day-to-day processes that were carried out in the store.
●Managed product inventory.
● Salesman - Instruments, equipment, and other supplies.
●Assisted customers regarding financing, layaway, instrument returns, and special order..
●Ordered instruments, sheet music, and equipment.
●Cash income reconciliation with the day’s receipts including daily bank deposits.
●Assisted band directors of local school districts for band drives, instrument sales, and repairs.
●Instrument repair technician for guitars and other stringed instruments.
●Private Guitar lessons for acoustic, electric, and classical guitar.
EDUCATION
●James Madison High School, Diploma
REFERENCES
Ryan Bunger
Supervisor
Multi Merchant Services Gov-Pay, L.L.C.
Bruce Allen
Customer Service Representative
Multi Merchant Services Gov-Pay, L.L.C.
Silvia Silva
Accounting Department
Multi Merchant Services Gov-Pay, L.L.C. (previous employee)
494 Meadow Wind
New Braunfels, TX 78132
Phone: 210-***-****
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