Customer Service Representative
Resume:
Alicia Landry
Qualified Customer Service Representative
Houston, TX 77073
*************@*****.***
Email Address: *************@*****.***
***** ******** ****** **. #****
Houston, Texas 77073
Phone :346-***-****
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed quotas. Reliable and driven, with strong time management and prioritization abilities. Authorized to work in the US for any employer
Work Experience
Team Member/Food Prep
Whataburger-Houston, TX
July 2020 to December 2023
• Cut onions, lettuce, and tomatoes
• Portion frozen foods and assorted cheese
• Keep areas clean and sanitized
• Washed dishes and assist with other duties as needed Customer Service Representative
iQor-Houston, TX
January 2018 to March 2020
• Answered customers inquiries via incoming calls for insurance claims on phones
• Assist, research, and resolve customer issues
• Enter data and navigate via internet
• Took payments as needed
Deli Clerk/Cashier
Kroger Stores-Houston, TX
September 2016 to December 2017
• Greeted customers and respond to their questions and request in a courteous manner
• Prepared and displayed food as well as recommend, sliced, weighed, packaged and priced meats and cheeses
• Operated register to transact sales properly
• Cleaned and sanitized work area and equipment
Deli Sales Associate
Walmart-Houston, TX
October 2011 to January 2016
• Identified customers' needs and resolved customers issues and concerns
• Maintained the deli area by keeping equipment and supplies clean and logged after each use
• Handled, stored, and cooked food
• Informed customers about food items and filled food orders in a timely and professional manner Customer Service Representative/Retention Specialist Litton Loan Servicing-Houston, TX
December 2007 to September 2011
• Received incoming calls from customers and various departments through statement inserts and mailers
• Documented customer contacts, comments and financial information into RADAR
• Qualified customers for referral to lender or Loss Mitigation using selection criteria
• Made follow-up calls to customers as required
Education
Some college in Culinary Arts
Houston Community College - Houston, TX
January 2016 to January 2018
Skills
• Microsoft Office, Excel, Problem Solver, Teamworker, Time Management, Empathy and Compassion
(10+ years)
• Food Service (6 years)
• Culinary (6 years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (7 years)
• Food Handling (10+ years)
• Food Safety (10+ years)
• Food Preparation (10+ years)
• Banquet Experience (1 year)
• Catering (1 year)
• Banquet Experience (1 year)
• Kitchen Experience (5 years)
• Meal Preparation (5 years)
• Serving Experience (10+ years)
• Host/Hostess (1 year)
• Cashiering (5 years)
• Food Production (5 years)
• Empathetic (10+ years)
• Problem Solver (10+ years)
• People Person (10+ years)
• Attention to Detail (10+ years)
• Typing (10+ years)
• Customer service (10+ years)
• Windows (10+ years)
• Live chat (1 year)
• Cash register (2 years)
• Food handling (5 years)
• Empathetic (10+ years)
• Cash handling (2 years)
• Serving (8 years)
• Cooking (10+ years)
• iOS (10+ years)
• Computer skills (10+ years)
• Microsoft Word (6 years)
• Data entry (6 years)
• Microsoft Excel (6 years)
• Microsoft Office (10+ years)
• Phone etiquette (10+ years)
• Customer support (9 years)
• Communication skills (10+ years)
• CSR (10+ years)
Certifications and Licenses
Food Handlers Certificate
September 2018 to September 2020
Driver's License
June 2021 to June 2029
Assessments
Sales fit — Proficient
August 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Completed
April 2021
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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