Business Development Account Management

Zaher Moukadem

+* (***) ***- **** *****.********@*****.***

Profile

An adaptable, goal-oriented, and results-driven Business Development professional with extensive sales, account management and marketing experience.

Thorough experience in client management for B2B and B2C business models.

Strong background in growth management, business development, project management, performance management, process improvement, client relationship management, key account management, and reporting.

A proactive and innovative sales professional with core competencies in pipeline development, opportunity identification, networking, and client relationship-building.

Core competencies include, Client management, lead generation, time management, and problem solving.

Ability to work independently or/and as part of a team. Proven ability to establish a positive rapport with clients, colleagues, and superiors.

Confident communicator and able presenter from sales pitches to departmental presentations.

Reliable, trustworthy, disciplined, and ethical.

Skilled negotiator who believes in “win-win” situation.

Advanced user of Microsoft Office Suite.

Career Summary and Achievements

Territory Sales Manager Dass Metal Products (Quebec & Eastern Ontario) 2023- Present

• Identifying and acquiring new business opportunities within the territory

• Developing and implementing strategic sales plans to expand customer base and achieve revenue goals

• Manage, both, current and new customers

• Prepare sales proposals and presentations

• Analyzing sales and marketing data to determine the most effective sales and marketing techniques

• Ensuring that brand awareness within the territory meets company expectations

• Monitoring competitors’ sales activity within the territory

• Maintaining solid working relationships with customers

• Identifying the most effective communication and social channels within the territory “i.e. social networks”

• Identifying the Regulatory barriers

• Liaising with the internal engineering department to provide the necessary level of technical expertise to channel reps and end-users.

• Attaining annual sales targets

Business Development Manager Lamberti Chemicals (Quebec & Eastern Ontario) 2019- 2023

Managed existing customer accounts and delivered robust results through consultative selling experience

Prospected for new customers and generate new opportunities within the assigned territory

Formulated and executed sales strategies to drive revenue

Provided, value proposition, solutions to grow the business profitably

Understood customers’ needs and objectives and respond to them accordingly

Collected and analyzed data to learn more about consumer behavior

Collaborated with internal departments to facilitate client need fulfillment

Identified industry trends

Key Achievement: Consistently maintained sales volumes, product mixes, and selling prices, even during the pandemic, by keeping updated with supply and demand and changing market trends. Identified 3 emerging markets with a potential for growth, resulting in the company’s expansion in the industry Business Development Manager ECOBAT FOR Gypsum Board 2017- 2019

Maximized revenue by growing sales within existing accounts, expanding customer base, identifying, and developing new opportunities

Identified, developed, and managed channel partners to meet the company’s performance targets

Developed a complete understanding of the customers' organizational structure and key buying influences of assigned account

Developed and implementing strategies for market entry and market growth, including the identification of new product opportunities

Contributed to sales process development, pipeline management, communications planning, and marketing strategy development

Resolved complaints and prevented additional issues by improving processes

Kept accurate records pertaining to inventory and account notes

Iidentified and mitigated risks proactively

Provided leadership to the sales team including workforce planning, recruiting/ training, performance management and policy/ process implementation

Key Achievement: created the company’s culture, managed the sales team, developed a distribution network all over Egypt, increased the company’s market share by 35% within six months Business Development Manager TransCanada Turbines (Calgary, AB) 2015- 2016

Oversaw strategy, operational planning, and growth management activities of a gas turbines overhaul/ repair services sales portfolio.

Oversaw account management, marketing, and sales activities, managing budgets, performance, and administrative processes. Established and maintained client relationships fostering opportunities for growth.

Facilitated complex, strategic-decision making with the leadership team by providing data-driven recommendations, reports, and insights on market trends and performance.

Coordinated after-sale services of key accounts across all departments to ensure the client saw value. Developed and implemented initiatives to advance outcomes in organizational efficiency, responsiveness, and service quality with a project management approach.

Key Achievement: Successfully signed significant contracts with Medgaz among others. Education, Training & Professional Development

• Bachelor of Business Administration, Marketing Major, Washington International University

• Course Completions- Customer Care, Advanced Selling Skills, Effective Management, Time Management, Marketing & Communications, Marketing Master Classes, Essential Communication Skills, Best Marketing Practices in Action, Developing & Implementing a Dynamic Marketing Plan, Business Intervention Consultancy, Delivering Inspiration Presentations.

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