Non-Emergency Data Entry

LARA SCHNEIDER

*********@*****.*** 401-***-**** Sudbury, MA

Summary

Experienced Lead Dispatcher with a track record of 16 years in efficiently coordinating emergency and non-emergency calls, resulting in a 25% decrease in response time. Proficient in ensuring accurate unit posting, leading to a 20% improvement in resource allocation efficiency. Managed high call volumes with a 30% increase in call resolution rates during peak periods. Demonstrated expertise in providing operational guidance, resulting in a 15% increase in staff performance metrics. Successfully trained staff on triaging and dispatching procedures, leading to a 20% enhancement in team competency. Maintained positive relations with drivers, resulting in a 10% increase in driver satisfaction ratings. Actively pursuing a challenging Dispatcher role to apply extensive experience and further enhance emergency response efficiency.

Skills

Proficient in critical thinking

excellent communication

quick decision-making

high organization

management and supervisory experience

field personnel monitoring

delegation

office administration

operations improvement

new hire training

dispatch coordination

superb customer relations

negotiation, coverage verification

clerical experience/data entry

Microsoft Outlook

multi-line phone systems

QuickBooks.

Experience

Glendale, AZ Arizona, Peoria, AZ

AMR Ambulance Lead Dispatcher

07/2007 - 07/2023

• Led the management of emergency and non-emergency call screenings, achieving 95% accuracy in address identification and care level allocation while guiding call takers.

Improved address identification accuracy by 20% through enhanced screening protocols.

Increased appropriate care level allocation by 15%, resulting in improved response efficiency. • Contributed to the development of ETAs and facilitated communication with facilities, resulting in a 30% increase in unit utilization efficiency for mutual aid and non-emergency calls. Enhanced ETA accuracy by 25%, leading to more precise deployment of resources.

Streamlined facility communication, resulting in a 20% decrease in response time variability. • Managed radio channels during peak call volumes, reducing workload strain by 40% and providing critical fire support through TAC channel operations.

Alleviated combined positions by 50% through effective radio channel management.

Enhanced fire support, resulting in a 20% decrease in response time during high-volume periods. • Coordinated staff breaks and shift changes to Peoria, AZ

Glendale, AZ

ensure uninterrupted channel coverage, resulting in a 100% continuity rate. Guaranteed uninterrupted channel coverage during all shifts, ensuring seamless operations.

Provided mentorship to team members, resulting in a 15% increase in performance metrics. • Implemented comprehensive employee training programs on triage and dispatch procedures, leading to a 30% improvement in team competency.

Promptly reported transportation issues, resulting in a 25% decrease in response time variability.

Enhanced communication with police agencies, resulting in a 20% decrease in coordination time during emergency responses within assigned territories.

Transported patients to hospitals or other medical facilities in a timely manner.

Maintained the cleanliness of ambulance interior, exterior and equipment. Education and Training

Wellesley Jr College Wellesley, MA

12/1990

Enhanced communication with police agencies,

Promptly reported transportation issues, resulting in a 25% decrease in Certifications:

FEMA-IS-800.C - An Introduction to National Response Framework FEMA-IS-700.B - Intro to National Incident Management System (NIMS) FEMA-IS-200.B - ICS for Single Resources and Initial Action Incidents FEMA-IS-100.C - Introduction to the Incident Command System 1st Aid/CPR Certified

IAED Certified - International Academies of Emergency Dispatch

Contact this candidate