Customer Service
Resume:
Miguel Leon
**** * ***** **. **** Charles, LA. **607
************@*****.***
Education
Grambling State University, Grambling, LA Bachelor of Science in Mathematics 2004
Minor: Hotel Restaurant
Management
Employment History
Wells Fargo, Bank Teller (Part Time), Austin Tx
March 18, 2024 – Present
Introduce customers to the appropriate banker or internal partner to proactively help meet their financial needs and provide appointment setting options as appropriate.
Maintain a cash drawer including cash handling and balancing.
Conduct basic services and account maintenance for customers which include making deposits, handling withdrawals, money transfers, loan payments, and issuing money orders or cashiers checks to bank customers.
Maintain professionalism, respect, strong work ethic, Empathy, exhibit excellent listening and communication skills.
Answer customer questions, provide information and solve problems about their banking services and needs.
Cartage By DHL, Courier (Full Time), Austin Tx
February 12, 2024 – March 15, 2024
Picking up packages from the sender,
Delivering packages to the recipient.
Taking responsibility for high-value or confidential items.
Accepting payments for the items.
Filling out paperwork about completed deliveries.
Getting signatures from recipients upon delivery.
Effectively achieving all delivery schedules to set timeframes
Completing all documentation accurately, correctly and legibly.
Operating the assigned vehicle in a safe and professional manner at all times.
Southwest Airlines, Customer Service Agent (Full Time), Austin Tx
October 31, 2022 – November 9,2023
Create and Assist with Passenger Reservations, Check- In, Boarding and Including Security Process.
Provides pricing and delivery information, process orders, and prepares cash reports.
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Have excellent interpersonal and verbal communication skills, have a high level of patience, a friendly personality, a willingness to solve problems quickly and with the customer's best interests in mind.
Advises clients regarding destinations, cultures, customs, weather and activities.
Collects payments, books travel arrangements and pays applicable fees.
Handles travel issues, conflicts, complaints, cancelations and refunds.
Build and maintain relationships with passengers, customers, travel and tour vendors.
Tesla, Production Associate (Full Time), Manteca Ca
JUNE 2021 – January 2022
Participate in the development and application of Tesla’s Production System for the construction and assembly of their vehicles
Proven record of success in hands-on assembly
In charge of ensuring correct quality control of materials and end products produced by a company, as well as overseeing the quantities and types of materials used to create these products.
Leevy Restaurants at The Worthem Center, Server/Bartender (Part-Time), Houston TX January 2017 –
• Greeted customers and guided them to the seating area
• Assisted customers with order decisions and provided information regarding various beverages
• Up-sold latest products and beverages
• Carefully noted and communicated any special instructions related to orders
• Assisted in cocktail and beverage preparation
• Read and followed standard cocktail recipes accurately
Aramark at The Worthem Center, Server/Bartender (Part-Time), Houston TX November 2016 – January 2017
• Greeted customers and guided them to the seating area
• Assisted customers with order decisions and provided information regarding various beverages
• Up-sold latest products and beverages
• Carefully noted and communicated any special instructions related to orders
• Assisted in cocktail and beverage preparation
• Read and followed standard cocktail recipes accurately
Studio 6 Extended Stay, Guest Service Representative, Houston TX September 2016 – December 2016
• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
• Able to direct and accompany guests to different facilities and functions in the hotel
• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer
• Hands-on experience in computing bill, collecting payment and making change
• Proven record of performing tasks as mentioned on daily checklist
• Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions
Aethena Learning Center, All Ages, Math tutor, Houston TX Aug 2016 –November 2016
Instructed all age students in different math courses.
• Educated students according to mathematics standards, objectives, and grade level expectations
•Monitored students behavior to ensure did not interfere with the learning process.
•Created effective and engaging lessons.
•Ensured all students worked to meet their maximum abilities, and stride beyond them.
•Provided constant feedback based on observations of students.
•Maximize students Critical Thinking Skills
•Represented a positive role model for students.
•Provide individual and small group instruction.
•Tutor students for State of Texas Assessments of Academic Readiness ( STAAR)
•Redirect behaviors to ensure students stay on task.
Hartman Middle School, 7th & 8th Grade, Hourly Lectrurer, Houston, TX Feb 2016 – July 2016
•Instructed middle school students in different math courses: Pre-Algebra, Geometry, and Algebra.
•Educated middle school students according to mathematics standards, objectives, and grade level expectations
•Monitored students behavior to ensure did not interfere with the learning process.
•Created effective and engaging lessons.
•Ensured all students worked to meet their maximum abilities, and stride beyond them.
•Provided constant feedback based on observations of students.
•Maximize students Critical Thinking Skills
•Represented a positive role model for students.
•Provide individual and small group instruction.
•Tutor students for State of Texas Assessments of Academic Readiness ( STAAR)
•Redirect behaviors to ensure students stay on task.
Joseph A. Craig, 7th & 8th Grade Math Teacher, New Orleans, LA Aug 2014 – May 2015
•Instructed middle school students in different math courses: Pre-Algebra, Geometry, and Algebra.
•Educated middle school students according to mathematics standards, objectives, and grade level expectations
•Monitored students behavior to ensure did not interfere with the learning process.
•Prepared exams.
•Created effective and engaging lessons.
•Ensured all students worked to meet their maximum abilities, and stride beyond them.
•Provided constant feedback based on observations of students.
•Maximize students Critical Thinking Skills
•Administered LEAP, MAP, Anet state examinations.
•Represented a positive role model for students.
•Provide individual and small group instruction.
•Tutor students for Louisiana Education Assessment Program (LEAP)
•Redirect behaviors to ensure students stay on task.
•Familiar with Common Core System
Benjamin Banneker, 7th & 8th Grade Math Teacher, New Orleans, LA Aug 2013 – May 2014
•Instructed middle school students in different math courses: Pre-Algebra, Geometry, and Algebra.
•Educated middle school students according to mathematics standards, objectives, and grade level expectations
•Monitored students behavior to ensure did not interfere with the learning process.
•Prepared exams.
•Created effective and engaging lessons.
•Ensured all students worked to meet their maximum abilities, and stride beyond them.
•Provided constant feedback based on observations of students.
•Administered LEAP, MAP, Anet state examinations.
•Represented a positive role model for students.
•Provide individual and small group instruction.
•Tutor students for Louisiana Education Assessment Program (LEAP)
•Redirect behaviors to ensure students stay on task.
Abrahamson, 7th & 8th Grade Math Teacher, New Orleans, LA Aug. 2012- May 2013
•Instructed middle school students in different math courses: Pre-Algebra, Geometry, and Algebra.
•Educated middle school students according to mathematics standards, objectives, and grade level expectations
•Monitored students behavior to ensure did not interfere with the learning process.
•Prepared exams.
•Created effective and engaging lessons.
•Ensured all students worked to meet their maximum abilities, and stride beyond them.
•Provided constant feedback based on observations of students.
•Administered LEAP, MAP, Anet state examinations.
•Represented a positive role model for students.
•Provide individual and small group instruction.
•Tutor students for Louisiana Education Assessment Program (LEAP)
•Redirect behaviors to ensure students stay on task.
VIP Protective Services, Security, New Orleans, LA Nov. 2011 – July 2012
•Monitor facility activities, emergencies, and surveillance throughout the facility.
•Responsible for providing superior service to both employee and non-employees.
•Maintain security protection.
Hope Academy at Booker T. Washington, Paraprofessional, New Orleans, LA Sept. 2010 - May 2011
•Assist math teacher with presenting lesson.
•Provide individual and small group instruction.
•Tutor students for Louisiana Education Assessment Program (LEAP) and Graduate Exit Exam (GEE).
•Assists with redirecting behavior to ensure students stay on task.
Priestley School of Architecture & Construction, 9th – 12th Grade Math Teacher, New Orleans, LA Aug.2008 – July 2010
•Instructed high school students in different math courses such as Geometry, Algebra 1 and Algebra 2.
•Monitored student’s behavior to ensure that it did not interfere with the learning process.
•Prepared exams.
•Created effective and engaging lessons.
•Ensure all students worked to meet their maximum abilities and strive beyond them.
•Provide constant feedback based on observations of students.
•Administered LEAP, iLEAP and GEE state examination.
•Represented a positive role model for students.
Pineview High School, 6th – 12th Grade Math Teacher, Lisbon, LA Aug. 2007 – July 2008
•Educated secondary students according to mathematics standards, objectives and grade level expectations.
•Produced lesson plans to incorporate all students.
•Modified lessons and activities according to IEP’s, BIP’s and 504 accommodations.
Certicare, Direct Service Care Worker, Ruston LA Jan. 2007 – Aug. 2008
•Served the direct needs of people with physical and mental disabilities.
•Assisted with daily care necessities such as cleaning houses, giving medications, and running general errands.
•Ensured patients attended doctors’ appointments, paid bills on time and complete paperwork as necessary.
•Responsible for making sure their lives were as fulfilling is possible.
E S & H Turnaround Service IN, Laborer, New Orleans, LA July 2006 – Sept. 2006
•Pick up and remove household hazardous waste from the city of New Orleans after Hurricanes Katrina and Rita.
Louisiana Tech University, Police Department- Police Dispatcher, Ruston, LA, Feb. 2006 – May 2006
•Monitor police activities, emergency calls, and surveillance throughout the college campus of Louisiana Tech University and a small portion of Ruston Louisiana.
Urban League Street Academy, Substitute Teacher (Long Term), New Orleans, LA, Feb. 2002 – Sept. 2005
•Taught classes when the regular teacher was absent.
Boomtown Casino, Security Officer, Harvey, LA, Feb. 2002 – Aug. 2005
•Responsible for providing superior service to both internal and external customers.
•Maintain security protection.
House of Blues, Security Officer, New Orleans, LA, Feb. 2001 – Jan. 2002
•Monitor facility activities, emergencies, and surveillance throughout the facility.
•Responsible for providing superior service to both internal and external customers.
•Maintain security protection.
Certifications/ Licenses
Seller Training Certification/ TABC License
ServSafe Food Handler
References Furnished Upon Request
Contact this candidate