Scrum Master Software Development

KAJAL KIRAN

Buffalo, New York • 224-***-**** • ********@*******.*** • https://www.linkedin.com/in/erkajalkiran/ • kajalkiran.com PROFESSIONAL EXPERIENCE

Scrum Master, JerseySTEM, USA Jul. 2024-Present

• Established tailored Jira workflows for different Scrum teams, optimizing task tracking and reporting mechanisms; led to a 40% decrease in project bottlenecks and increased transparency among stakeholders.

• Collaborated with stakeholders on defining product vision through detailed requirement gathering sessions, ensuring alignment between business goals and technical specifications.

• Developed comprehensive project requirement templates in Confluence, ensured consistency across documentation; led to a 20% increase in clarity for project deliverables, minimizing scope creep and boosting on-time project delivery. Student Assistant, University at Buffalo School of Management, USA Jul. 2023–Jun. 2024

• Implemented Google Analytics for e-commerce platform(Woodygrass), created custom dashboards to track user behavior, enhancing data-driven decision-making and improved conversion rates by 18%.

• Analyzed and optimized the go-to-market strategy for a sustainability product(sustain), leading to the identification of key customer segments, enhancing the business model.

• Collaborated with stakeholders to gather, analyze requirements for EGLA Conference digital program; value-added to project scope clarity and stakeholder engagement throughout the development phase. Manager PM, FITTR, India Oct. 2021–May 2022

• Translated stakeholder business requirements into actionable technical specifications for a fitness mobile application; led to a 30% increase in user engagement and a 25% reduction in development time.

• Spearheaded cross-functional collaboration between Product Marketing, Customer Management, and Product Development teams, achieving a 20% boost in customer satisfaction by implementing targeted feedback loops and enhancing user engagement strategies.

• Established a data analytics protocol that facilitated the identification of performance blockers, empowering direct resolution of issues and resulted in a measurable 15% enhancement in overall departmental efficiency. Scrum Master, CAPITA, India Jul. 2018–Oct. 2021

• Led development of an Agile HR software solution with a team of 7, achieving a remarkable 85% accuracy in processing employee data and reducing project timelines by 5 workdays through effective collaboration.

• Facilitated sprint planning, daily stand-ups, sprint review, sprint retrospectives, and optimized processes, driving a 20% increase in velocity, 15% boost in productivity, and 10% improvement in sprint goals, managed budget and timeline.

• Conducted bi-weekly Agile and Scrum training sessions, leading to a 50% reduction in project roadblocks and enhanced stakeholder engagement through improved communication strategies. Full Stack Developer, QED42, India Jan. 2015–Jun. 2018

• Executed Agile and Scrum methodologies for e-commerce website development, achieved a 95% improvement in website SEO and elevated site's search engine results pages (SERPs) to top 3.

• Boosted website efficiency by 90% by refining technical requirements for multilingual websites, boosting scalability, functionality, performance, accessibility, and security.

• Streamlined technical and user documentation processes on Confluence, enhanced accessibility, facilitated knowledge sharing and reduced onboarding time for new employees by 40%, enhancing overall team performance. EDUCATION

University at Buffalo - SUNY, USA, Master of Science, Management Information System (STEM GPA: 3.93/4.0) Jun. 2024 Relevant Courses: IT Process Quality Management, Management IT projects, System Analysis and Design Lovely Professional University, India, Bachelor of Technology, Computer Science and Engineering (GPA: 3.75/4.0) Nov. 2015 SKILLS & TOOLS

• Skills: Backlog Management, Agile framework, Stakeholder Management, Cross-Functional Team Leadership, Collaboration, Project Management, User Acceptance Testing, Business Requirement Documentation (BRD), Functional Requirement Documentation (FRD), Risk Mitigation Documentation, Data Analysis, Software Development Life Cycle (SDLC), Delivery, Business Intelligence.

• Tools: JIRA, Confluence, GIT, Miro, Draw.io, Lucidchart, CRM Salesforce, MS Word, MS Excel, MS PowerPoint, MS Project, Canva, MarvelApp, Figma, Google Tag Manager, Snowflake, Tableau, Oracle Cloud, Talend (ETL), PHP, Drupal, Sass, HTML5, CSS, SQL, Google Analytics, SEO, Mailchimp, R Studio, Orange. PROFESSIONAL CERTIFICATIONS

• Professional Scrum MasterTM (PSM) Certified Scrum Master®(CSM) Certified Scrum Product Owner®(CSPO) Certified Design Thinking Professional Lean Six Sigma Green Belt Google Project Management Google Analytics Certified Product Management

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