Call Center Maintenance Technician

Pierre Kabamba

*** ***** **** ** ************* Ga,30044

Cell: 470-***-****

***********@*****.***

Aviation Maintenance Technician

(Airframe and Powerplant)

QUALIFICATIONS & AREAS OF STRENGTH:

FAAAirframe and Powerplant License (Pending Completion) Training and experience:

Troubleshooting, inspection, and repairs of reciprocating and turbine engines Structural modifications on various airframes

Aircraft operating systems - electrical, hydraulics, pneumatics, environmental systems Experience working on Cessna 172, 310, 337, Skymaster, Piper Aztec, and Jetstream 30 Microsoft Word, Excel, and PowerPoint

Well-developed Customer Service skills

EDUCATION:

Aviation Institute of Maintenance Duluth, GA 2020- 2022 aviation Maintenance Technician Certificate

Magna cum Laude, GPA 3.74

WORK EXPERIENCE:

Employer Atlanta, GA 2016-2017 Skills

● French and English

● Two years of call center and IT support experience Excellent verbal and writing communication

● Call center expert

Employer Norcross, GA 2016-2017 Bakkt Customer support analyst

● 45-60 Calls per day

● Support and troubleshoot client’s users, servers, workstations and networks.

● Work on-site or remotely to diagnose and resolve problems

● Provide day to day IT consulting to customers via phone, email and company trouble ticketing system.

Employer Atlanta, GA 2017– 2018 Bakkt Call center Associate

● Exemplary attendance and punctuality in all areas

● Conduct a professional demeanor and approach in all client-related communications ● Responsible for exercising problem solving skills and ability to work with internal and external resources to analyze data and determine root causes of issues

● Able to articulate technical information to non-technical clients

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