Community Relations Manager-Better Health Market
Resume:
Ellen O’Malley
************@*****.***
Independence Village Senior Living 2022- Dining Room Manager Plymouth, Michigan
As Dining Room Manager my primary responsibility was to facilitate a pleasant three-meal-a-day dining experience for approximately 200 residents via two full service dining rooms, a café and room service delivery. Additional responsibilities included the hiring, training and ongoing development of service staff, with emphasis on kind, compassionate service and attention to detail. Also assisted with kitchen duties as needed and provided full service meals for private dining. Detroit Catholic Central High School 2018-2020 Housekeeper Novi, Michigan
While serving as housekeeper for the Basilian Catholic Central priests, my primary responsibility was cleaning of each individual confreres' apartment as well as the chapel and communal areas of community building. Duties included the care and maintenance of hardwood and carpeted floors, stairs, furniture, windows, kitchens and baths. I also provided laundry service, maintained inventory and cleaning supplies, and assisted with the maintenance and purchasing of cleaning equipment. Academy of the Sacred Heart 2016-2018 Early Childhood Program Teaching Assistant Bloomfield Hills, Michigan
Responsible for providing support and structure for youth enrolled in the Early Childhood Program. Emphasis on nurturing and encouraging children as they progress through daily curriculum and activities, while assisting with daily care as needed. Provide parents with daily communication regarding children’s activities and progress. Acquired certification in Protecting God’s Children, CPR and First Aid, and exceeded all 2016-2017 Professional Development and training requirements. ShareCare 2010- 2013, 2015- Independent Home Health Care Professional Lake Leelanau, Michigan
With a genuine appreciation of human dignity, utilized expertise to create customized support programs for aging-in-place seniors. Often called upon to provide 24-hour care, while guiding additional caregivers in the implementation of support programs. Demonstrated success providing Alzheimer and Dementia care, with emphasis on maintaining stability and structure while responding to and resolving unexpected events as they occur. Excellent ability to communicate with the elderly, their support networks, families and guardians alike.
Brickways 2013-2014 Community Activity Coordinator Traverse City, Michigan
Developed and managed an activity program focused on health and fitness, cultural arts, recreation, and community inclusion opportunities for adults with disabilities, at a non-profit multi-site organization. Responsible for researching, coordinating, and implementing monthly calendar of activities and events, authoring activity segment for campus e-newsletter, and maintaining allocated activity budget and inventory. Accomplishments included activation of the first consumer Activity Committee; allowing participants to contribute in the design of their activity program, as well as facilitating participant volunteer opportunities in community impact projects such as National Cherry Festival Ambassadors Community Share Program and Traverse City Film Festival. Additionally, I served as a member of the Safety Committee, coordinated Community Safety programs and as live-in Assistant Housing Manager at the campus Independent Living Apartment community, I provided consistent night-time emergency support.
Effie’s of Leland 2012-2013 Assisted Living Professional Leland, Michigan
As live-in staff, I provided overnight supervision for elderly residents at a beautiful assisted living facility, with emphasis on supporting an optimal quality of life, in a kind and compassionate home-like environment. Whether working with Alzheimer and dementia behaviors, providing hospice related care, or simply providing support for basic needs such as meals, hygiene, fitness, housekeeping and medication monitoring, I maintained high level customer service and a professional manner, always affording a sense of dignity.
Special Olympics Michigan 2010-2012 (remote) Area Director Grand Traverse, Leelanau, Benzie, Antrim and Kalkaska Counties, Michigan Launched into assignment as Special Olympic coach, prior to Area Director recruitment. Consistent leadership characterized by innovation, collaboration and program expansion. Responsible for implementing Special Olympics Michigan Strategic Initiatives and managing the many facets of a five- county program. Duties included management of area management team, coaching staff, volunteers, events and trainings, fundraising, budgets, databases, community outreach and public relations. Successfully increased communication infrastructure with website expansion, establishment of area’s first intern program, as well as launching of Facebook page. Additionally, Area website was presented as a model at annual Special Olympics Michigan state conference. During my tenure, we expanded the Athlete Leadership program, increased certified Global Messengers, increased Young Athlete program by 100%, activated Junior Athlete program, created and implemented Feature Athlete of the Month and facilitated the area’s first Athlete-Coach certification.
Brickways 2010-2011 Direct Support Professional
Traverse City, Michigan
Dedicated to supporting individuals in achieving their highest potential. Serving approximately fifty adults with disabilities in Adult Foster Care homes and apartments throughout the Traverse Region Assisted Independent Living (TRAIL) program. Primary focus on developing independent living skills through implementation of structured training programs such as hygiene, housekeeping and laundry, healthy menu planning, shopping, cooking, exercise, and budgeting. Also responsible for gathering and contributing data and metrics for PCP program. Additional responsibilities included transporting and assisting consumers with appointments and community events. Recruited to serve as Community Activity Coordinator and Assistant Housing Manager in 2013. The Homestead Resort 2009-2010 Fine Dining Restaurant Manager Glen Arbor, Michigan
As manager for a fine dining restaurant at The Homestead Resort, primary emphasis on providing hospitality excellence through the diligent and focused hiring, scheduling and training of international service staff. Additional responsibilities include the processing of accurate and timely inventory, proper accounting of all opening and closing monies and paperwork, as well as hiring and scheduling of seasonal resort entertainment.
Sullivan’s Steakhouse 2008-2008 Catering Sales Manager Chicago, Illinois
Primary responsibility was the solicitation, implementation and management of corporate and social business for private dining, event and meeting space. Successful in generating market share with focus on building relationships, innovative email campaigns, proven sales techniques and numerous executive level presentations. Consistently secured repeat business by supervising the implementation of high level events, gracious follow-up and assertive prompting of additional bookings. Fleming’s Prime Steakhouse and WineBar 2007-2008 Certified Corporate Trainer Livonia, Michigan
With abundant customer engagement and talent management leadership success, as a member of the first Fleming’s in Michigan, I was soon promoted to Key Associate Manager and Certified Corporate Trainer. Primary focus on training, mentoring and developing service staff while maintaining high level hospitality excellence as a standard. Offering an elegant selection of bottled wine, 100 by the glass, much focus on product knowledge and complimentary wine and food pairing. Also selected to train opening service staff for Grand Opening of OSI’s largest investment, Flemings Prime Steakhouse and WineBar Chicago. Additional Experience:
Better Health Market-Community Relations Manager
Michigan Clear Title Agency- Branch Manager
Hilton Garden Inn- Corporate Group Sales Manager
Marriott Fairfield Inn- Director of Sales and Marketing Radisson Plaza Four-Diamond Hotel- Senior Sales Executive Recipient of Manager of the Year Award Village Green Property Management-Leasing & Marketing Winner of National Best of the Best Award Education: Eastern Michigan University Bachelor of Science Degree in Organizational Communications Additional Training:
7 Habits of Highly Effective People-Training Course Recipient Rights
CPR & First Aid Certification, Medication Administration Nutrition, Basic Intervention
Concussion Training, Allergy and Epi-pen Training
Environmental Emergencies, Safety in the Workplace Experience with Hoyer Lift and Sara Lift
Community Involvement: Children’s Hospital of Michigan-Volunteer
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