Administrative Specialist

Kennedy Sparrow

*******.*.*******@*****.*** • 971-***-**** • Portland, OR

SUMMARY

Collaborative Administrative Specialist, excellent at identifying and co-creating systems to promote efficiency and equitable accessibility; strengthening processes and implementing consistency; and upholding protocols and policies.

SKILLS

● Epic EMR, MindBody, Banner SIS, SharePoint,

Microsoft Office (i.e. Word, Excel, Outlook)

● Conflict Resolution & Non-Violent Communication

● FERPA, HIPAA, Title IV

● Organization and Problem Solving

● Interpersonal and Written Communication

WORK HISTORY

INSIDE SALES REPRESENTATIVE 12/2024 to Present

Ryan Herco Flow Solutions– Portland, OR

● Provides excellent customer service by answering incoming customer calls, solving problems, entering orders, and completing follow-up procedures

● Maintains shipment delivery schedules

● Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories, complimentary, or replacement items to customers PRODUCTION WAREHOUSE SPECIALIST 04/2023 to 11/2023 CUSTOMER SERVICE SPECIALIST 09/2022 to 03/2023

SHIPPING SPECIALIST 01/2022 to 09/2022

Motion and Flow Control Products – Portland, OR

● Completed quality forms, order tracking, inventory maintenance, and data entry documentation

● Collaborated with all appropriate departments to ensure customer satisfaction

● Fulfilled telephone, email, fax, or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors

● Completed daily safety inspection of electric forklift OFFICE SPECIALIST 09/2018 to 06/2021

University of Oregon, College of Design Student Services – Eugene, OR

● Managed high-level calendaring for academic advising and career advising, events, and enews

● Provided excellent service to current and prospective students, faculty, staff, and community members

● Completed Banner course data entry, weekly enews, and managed social media using online databases

● Coordinated events; reserved classrooms, event spaces and meeting rooms

● Tracked office expenditures and annual budget, maintained office supplies PROGRAM TEAM ACTIVITIES REGISTRATION SPECIALIST 05/2016 to 07/2018 Girl Scouts of Oregon and Southwest Washington - Portland, OR

● Evolved all administrative functions using SalesForce, Microsoft Office Suite, Google Docs, and UltraCamp

● Managed multiple camp and activity registration processes with high level of overlapping deadlines

● Assisted parents, guardians, and volunteers via phone, email, and in-person

● Set up and broke down events, cleaned maintained cleanliness of office spaces and meeting rooms

● Regulated high level of overlapping deadlines for camp and activity registration processes

● Transitioned camp registration process to paperless via backend web development CLINIC SERVICES REPRESENTATIVE 06/2015 to 04/2016 National University of Natural Medicine - Portland, OR

● Utilized excellent listening and problem-solving skills in order to interpret the needs of customers

● Explained complex insurance and payment policies to a diverse population including students, staff, faculty, income-restricted patients, and patients with a broad spectrum of medical conditions

● Completed insurance verification, maintained insurance coverage updates, and collected co-pays HOMELESS YOUTH OVERNIGHT DIRECT CARE SPECIALIST 10/2013 TO 06/2015 Janus Youth Program - Portland, OR

● Engaged with service users in welcoming, encouraging ways using Compassionate Communication

● Presented, introduced, and upheld rules of safety, codes of conduct, and expectations to shelter guests

● Completed nightly logging, incident reports and paperwork to maintain consistency and continuity of care

● Intervened crises using de-escalation approaches; conflict resolution; First Aid/CPR; Trauma- InformedCare; Overdose Response skills; and Question, Persuade, Refer (QPR) Suicide Intervention TRANSCRIPT PRODUCTION SPECIALIST 10/2003 TO 01/2006 Esquire Deposition Services – West Palm Beach, FL

● Produced transcripts, scanned and archived court exhibits, arranged courier and shipping services for transcript orders from attorneys

● Partnered with regional affiliates to secure coverage for scheduled depositions and trials with out-of-area court reporting agencies

ADDITIONAL EXPERIENCE

Baking Supervisor – St. Cupcake, Portland, OR

Lead Host/Designated Trainer – The Cheesecake Factory, Boca Raton, FL Assistant Store Manager – Gymboree, Boynton Beach, FL Assistant Store Manager – Hot Topic, Boynton Beach, FL VOLUNTEER EXPERIENCE

Member of City of Eugene Community Development Block Grant Advisory Committee – Eugene, OR Lead Host and Facilitator – TransPonder, Eugene, OR QueerZone Assistant – Outside In, Portland, OR

Urban Ed Alternative School Learning Lab Tutor – Outside In, Portland, OR EDUCATION

Portland State University - Portland, OR Bachelor of Arts Major in Women's, Gender, and Sexuality Studies; Minor in Queer Studies, June 2013

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