High School Customer Service
Resume:
RAFAEL ARISTIGI
Glendora, CA *****
************@*****.***
EDUCATION
University of Phoenix
Business Management (In Progress)
Rosamond High School
High School Diploma
WORK EXPERIENCE
Cencora Montclair, CA 12/2021-Present
Warehouse Supervisor
Supervisor a department of 64 staff members
Designate Representative, Responsible Person, or specified individual may be required to be listed with the state or Federal licensing board in conjunction with a facility’s pharmaceutical distribution licenses.
2024 Alabama 3PL Designated Representative
Oversee the picking and shipping department
Schedule UPS and FedEx trucks daily
On-Call Supervisor for emergency orders
Control orders by dropping them throughout the day for a better workflow
Familiar with Workday and Kronos
Work with customer service for resolve issues
Correct employee’s timecard when they miss a clock in / clock out time
Direct monthly staff safety meetings
Conduct annual reviews and coaching opportunities
Complete corrective actions for attendance related issues such as performance and misconduct
Provide day-to-day tactical direction and guidance to Warehouse Leads and Warehouse Associates
Use Paradox to review resumes and schedule interviews with applicants
Complete onboarding training for all new hires
Monitor the departments supply and inventory budget on a weekly basis
Adjust staffing schedules based on workload to alleviate overtime
Monthly meetings with senior leadership to discuss staffing requirements
Establish the labor management program to improve staff performance and utilization
Utilize zebra radio frequency (RF) technology to boost the warehouse management operations
Conduct a safety walk through before closing the warehouse facility at the end of the shift
Completed the Embark Leadership Development program
Travel to other distribution centers around the United States to support
Complete observations to improve employee’s performance and conduct training if needed Warehouse Lead
Close up the day by making sure the following Status are clear: Created, Picking, Picked, Packing, and Packed
Conduct interviews when needed
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Daily follow up meetings with team
Meet with team members that are struggling and see where they can improve
Provide the team with tools they need to be successful
Work with inventory team if we get any cancelled orders and if unable to locate product
Communicate with dayshift management for support if needed throughout the day
In charge of our everyday warehouse supplies and ordering when low
Gather all the information the team has and inform Manhattan of any issues
Assist with the efficient execution of, order filling, packing, and shipping based on shift
Complete advanced and complicated tasks requiring considerable judgment, independent analysis and decision making and detailed knowledge of the position and procedures
Train associates according to SOPs and performs observations as needed
Provide day-to-day tactical direction and guidance to Warehouse Associates and in the absence of Manager Inventory Clerk
Utilizes Manhattan system to perform daily inventory tasks
Perform daily cycle counts in ambient and fridge
Split ILPN’s when locations did not have enough inventory
Combine ILPN’s in location to make it easier for pickers to not get confused
Move fast moving product to flow racks to boost productivity McKesson Chino, CA 11/2019-12/2021
Receiving Lead
Certificated by Crown in all equipment
Unload and organize freight
Ensure refrigerated items are received and put away property
Process POs/ASN for employees for their shift
Process POs in E1 to ensure we received everything under each PO and to add/close lines
Schedule C3 reservations (drivers to drop of freight)
Knowledge of Zebra radio frequency (RF) devices (touchscreen)
Ensure employee’s LMS score is over 100%
Respond to emailed and calls from vendors and customers
Conduct start-up meeting at the beginning of each shift
Responsible in ordering any supplies that my employee’s need Material Handler Specialist/Trainer
Responsible for process training in all departments
Contribute to building and enhancing training documents
Train employees on McKesson processes and enhance them on the culture and values
Understand and implement iLead and iCare principles.
Part of the EOS Team to improve our McKesson warehouse
Consistently organized and executed upholding safety and compliance standards while training new hires and/or existing employees
AmerisourceBergen Corona, CA 11/2013- 11/2019
Sr. Warehouse Associate
Receiving Warehouse Associate
Utilize PkMS/AS400 device to perform daily picking/packing and inventory tasks
Verify merchandise received against receiving documents notes and reports discrepancies Page 3 of 4
Stock shelves with various types of merchandise
Operate heavy equipment such as truck picker, forklift, and electric pallet jack
Provide leadership and assisted with daily operations of the department
Assist employees with exceptions and problem resolution to ensure a high level of accuracy Inventory Control Clerk
Accurately counted bulk merchandise in primary warehouse locations
Prepare weekly report about shortage of inventory in locations.
Perform appropriate adjustments on inventory levels Requested return authorizations pull product packages and ships returns and recalls
Communicate with Vendors/Customers and assisted with resolutions to meet company guidelines to provide successful outcomes
Responsible of the Safety Committee
Work as a team in the Continuous Improvement Program and helped decrease internal damage occurrences by 40% within a year of the CI program
Help decrease customer reported damage dollars by 61% within a year of the work stream.
Awarded the 2018 Pursuit of Purpose for Innovative Thinking Warehouse Lead
Utilize the functions of the warehouse management system to perform daily tasks
Assist with the efficient execution of, order filling, receiving, stocking, and returns based on shift
Complete advanced and complicated tasks requiring considerable judgment, independent analysis and decision making and detailed knowledge of the position and procedures
Train associates according to SOPs and performs observations as needed
Provid day-to-day tactical direction and guidance to Warehouse Associates and in the absence of Supervisor
Warehouse Associate (Shipping and Receiving)
Utilizes a PkMS device to perform daily picking/packing and inventory tasks
Verify merchandise received against receiving documents notes and reports discrepancies
Stock shelves with various types of merchandise
Able to operate equipment such as truck picker, forklift, and electric pallet jack
Provide leadership and assisted with daily operations of the department
Assist employees with exceptions and problem resolution to ensure a high level of accuracy Cardinal Health Corporation Valencia, CA 02/2013- 11/2013 Warehouse Associate (Shipping and Order Picking)
Prepare doses for shipment, prepared cases, wiped doses, and loaded and unloaded containers
Promptly and accurately deliver and distribute pharmaceuticals to medical care providers
Verify accuracy of labeling on outgoing shipments
Prepare receipts for products delivered to Cardinal Health customers
Handle and disposed of waste and used materials in keeping with prescribed safety standards AWARDS
AmerisourceBergen
Pursuit of Purpose for Innovative Thinking 2018
Awarded a True Blue for eliminating 1 of the 3 steps we had to do every day 2018
Recognition Award for hitting 160 and staying above the metric of 98.6 2013-2017 Page 4 of 4
Cardinal Health Corporation
Employee of the 200 Club Award for going above the metric goal 2013 Rosamond High School
Recognition Award for winning CIF, Soccer Team 2009 REFERENCES
Jonathon Sainz (Operations Manager): 951-***-****
Jeremiah Houghton (Specialist Operations training): 661-***-****
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