Customer Service Rep
Resume:
DENISE SHARPE
Little Rock, AR *****
******.*******@*****.***
High-energy Customer Service Call Center Representative and Health Care Professional with several years of customer service, sales and patient care experience. Detailed oriented with excellent communication skills, offering a record of successful job performance, leveraging my working experience in Customer
Service and Healthcare to resolve problems, promote customer and company satisfaction. Work Experience
Customer Service Representative
Tata Consultancy Services (TCS)-Little Rock, AK
November 2022 to Present
As a customer service rep. I provide a variety of complex customer service issue requiring focusing on customer satisfaction, quality and efficiency. I communicate with customer regarding documents, making payments, and resolving any customer inquiry. I also process complex and varied service request. As a customer service Rep. I work together with others to complete request and minimize escalations. I thoroughly document all contacts and conversation, and follow up as required. Customer Care Representative
Gentiva Health Services
January 2015 to Present
● Manages large volume of inbound and outbound calls for patient referral services
● Promotes patients’ mental alertness through involvement in activities of interest.
● Resolves customer complaints, manages database records, drafts status reports on customer service issues.
● Data entry and incident tracking.
● Provides emotional and psychological support to the patient and other members of the household.
● Prepares each patient’s room with necessary items; i.e., bedding, medical equipment, and bathroom essentials.
● Ensures patients have regular meals and proper medication dosage.
● Monitors vitals and patient behavior and mental changes; reports changes to nursing and medical staff.
● Assist patients with mobility needs.
● Input accurate documentation with visit itineraries. Customer Service Consultant
BeautiControl
November 2012 to January 2015
● Promoted and sold beauty products and facial services
● Processed orders, routed calls appropriate department
● Manage a large volume of inbound and outbound calls per day, providing product consultations, customer inquiries and customer solutions to order issues.
● Maintained strong company product and service knowledge to better assist customers with concerns, and general beauty product education.
● De-escalated situations involving dissatisfied customers and clients.
● Adhered to daily production and metric goals/ Incident tracking.
● Called customers and clients to promote company’s new products, services and policies.
● Guided customers through troubleshooting, navigating the company site or using products or services
● Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties, other account information
● Managed and facilitated new hire trainings
● Interacted with customers in a fair, compassionate, and empathetic manner.
● Motivated team by celebrating individual and team achievements. Patient Care Specialist
Odyssey Hospice
September 2009 to November 2012
● Provided accurate and timely information regarding hospice to anyone inquiring about Hospice Care.
● Received and managed calls from referral sources; responded timely, and initiated paperwork to begin intake/referral process.
● Managed inbound and outbound calls for all account types-hospitals, physicians, and routed calls to senior healthcare management.
● Documented all calls.
● Completed insurance verification to determine patient’s eligibility, coverage, co-insurance, and deductibles.
● Obtained pre-authorization if required by insurance payor. Processed physician orders to insurance carrier for approval and authorization when required.
● Entered and reviewed pertinent information in EMR system, including authorizations and expiration dates.
● Verified that insurance carriers were listed in the company’s database system, if not requested the new payor to be entered.
● Adhered to quality assurance requirements and other key performance metrics
● Utilized company provided tools to maintain quality Resident Assistant
Quapaw Quarter Nursing Rehab
September 2005 to August 2009
● Assisted with instrumental activities of daily living, assistance with medication, treatment, and other care.
● Shared innovative and fun ideas to engage with residents during recreational time.
● Escorted residents both within the building and outside as needed.
● Assisted with setting up, serving meals and cleaning.
● Provided staff support in planning and executing of activities for residents on a regularly scheduled basis.
● Treated residents with dignity and respect at all times.
● Accompanied residents on shopping trips.
● Assisted with laundry services.
CSR - Customer Service Representative
Tata Consultancy Services (TCS)-Little, WV
Education
GED
Skills
• Analytical and Organization
active listener
detail-oriented
Problem solving
adaptability
EXCEPTIONAL CUSTOMER SERVICE
Data entry
outstanding commuinication skills
Outgoing personality
Computer skills
Multitasking
empathetic
Product knowledge
Contact this candidate