Customer Service Program Management
Resume:
C
John R.
Caudle
*********@*****.***
Rocky Mount, North
Carolina 27804
SUMMARY
Management professional with over 15 years comprehensive operations experience, with specific expertise relating positions combining technical effectively leading project coordination, program management, and manufacturing technology efforts Experience consists of 15 or more years in supervision, operations, and management in the chemical paper plastic manufacturing industry with the responsibilities of multiple divisions which included special installation projects.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking and reliable professional with strong ability in company assignments. Offering exceptional and Superior. Highly organized, proactive and punctual with team-oriented mentality.
SKILLS
Shipment Verification
Policy Enforcement
Maintenance Coordination
Safety Management
Logistics Oversight
Loading and Unloading
Forklift Operation
Daily Receipts Documentation
Staff Supervision
Production Coordination
Hand and Power Tools
Equipment Inspection
Positive Attitude
Policy and Procedure Enforcement
Cost Reduction
Clear Communication
Safety Procedures
Job Site Inspection
Email and Phone Communication
Decision-Making
Sound Judgment
Critical Thinking
Shipping and Receiving
Supply Inventory
Emergency Response
Safety Standards
Material Handling and Moving
Transportation Coordination
Staff Training
Production Planning
Employee Performance Evaluation
Planning Production
Hazard Identification
Records Maintenance
Performance Assessment
Attention to Detail
EXPERIENCE
Lead Yard Jockey
Smithfield, NC
B & G Express Truckingi/ Jul 2019 to Current
Overseeing transport of goods and raw materials over land to and from manufacturing plants or retail and distribution centers
Supervise inspection of vehicles for mechanical items and safety issues and perform preventative maintenance
Supervise planning routes and meeting delivery schedules Evaluated employee performance and prepared performance appraisals. Completed or assisted with difficult or skilled tasks. Informed upper management or department heads of items loaded or problems encountered.
Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Monitored workers and reviewed completed work for proper performance. Prepared and led staff training and instruction.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads. Inspected equipment for wear, specifications adherence and issues. Promoted safe working conditions by monitoring safety procedures and equipment. Driver Supervisor
Chicago, Illinois
Zoro Inc/ Jan 2011 to Jan 2019
Drive and operate trucks
Follow instructions; locate and read location and road maps Supervise and Pre-inspect truck
Pick up goods and materials, verify loads for accuracy, and deliver them as instructed Load and unload cargo
Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
Complete and verify paperwork for accuracy
Coordinated load planning for drivers to minimize dispatch delays. Tracked driver behavior, timekeeping and attendance. Conducted annual performance reviews to assist drivers with maintaining required standards.
Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
Drove vehicles with capacities over 30 tons to transport materials to and from residences, offices and industrial yards.
Communicated with team leaders to manage driver pay, bills, security and home time. Maintained costs and profits within budget and managed records of personnel, expenditures and government rules and driving regulations. Investigated collisions and passenger injuries, documenting incidents in reports. Conducted periodic probation reviews of new drivers. Developed and maintained communications systems for safety-critical information. Supported succession planning by identifying drivers with high potential for career progression.
Audited defect reporting system to keep drivers aware of obligations. Store Manager
Rocky Mount, NC
Auto Zone/ Jan 2009 to Jan 2010
Provided Customer Service
Drives delivery vehicle to transport parts to commercial customers, also loading and unloading of parts
Handle cash and charge transactions per company policy Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Answered product questions with up-to-date knowledge of sales and promotions. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Warehouse Manager
Richmond, Va.
Venetian-Marble Inc/ Jan 2004 to Jan 2009
Supervised ten employees
Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Professionally inspected manufactured marble items, Performed quality control of stock inventory consisting of over one hundred thousand brands and items Provided customer service to over forty vendors and responded to customer issues and concerns
Maintained shipping records and purchase orders
Entered data into the company's databases
Assisted in cargo deliveries and other daily administrative functions. Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Established and maintained good relations with customers, vendors and transport companies.
Generated warehouse shipping documents, packing lists and invoices. Operated forklifts to fill or empty overhead spaces. Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Provided information to shipping and receiving personnel regarding inventory stock. Trained staff on material handling processes to reduce shipping times. Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing Warehouse.
Consistently met company and department objectives within budget and time constraints.
Implemented and planned warehouse safety and security programs and activities. Directed investigations to verify and resolve customer or shipper complaints. Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Lead warehouse Manager
People's Building Supply Jan 2001 to Jan 2004
Assigned weekly work schedules for departmental
Employees and monitored daily productivity, utilizing discretionary means for better efficiency
Operate forklift to unload and transfer freight throughout various shifts Notify vendors and departmental heads of non-conformity and conflicts of interest Provide detailed reports of departmental issues and tracking the progress of shipments, customer concerns, and inventory
Motivated warehouse staff to ensure the safety regulations, cost-effective and productivity to foster and sense of team unity and cohesiveness Lead warehouse worker
Rocky Mount, NC
Pepsi Cola Bottling Company/ Jan 1996 to Jan 2001
Lead warehouse worker with supervisory duties over a staff of six Ensure daily shipments of the national brand were distributed promptly and cost-effective
Operating machinery that produced their product band, troubleshooting, repair, and maintenance of machinery for efficiency
Loading and unloading freight
Departmental administrative issues
EDUCATION AND TRAINING
Commercial Driver's License
Future Truckers of America Oct 2011
Asheboro, NC
Certification in Introduction to Tire Manufacturing: Manufacturing Technology Edgecombe Community College Aug 2000
Rocky Mount, NC
High School Diploma
Rocky Mount Senior High School Jan 1987
Some College (No Degree)
United States Army
Fort Sill, OK
Army Honorable Discharge
REFERENCES
References furnished upon request
Contact this candidate