Career Services Team Members

P R O F E S S I O N A L H I S T O R Y

Lincoln College of Technology Accountability: 8 Team Members

Director of Career Services – Grand Prairie, TX 2015 – 2024

Responsible for the strategic planning, development, implementation, and evaluation of comprehensive career services programs. Key focus on promoting career readiness, enhancing student employability, and fostering a culture of lifelong career development. Also, accountable for developing strategic partnerships with outside employers.

Key Impacts: Program Management, Career Placement, Strategy Development

Outperformed state and federal benchmarks (60% and 70% respectively) for placement and employment rates. Also, served on team that achieved +90% for placement rates.

Partnered with leadership team to design, develop, and implement new career services department. Success of project led to it being adopted across all 22 campuses.

Tapped by management to support team responsible for testing and validating all new software upgrades before go-live implementation.

Developed a strategic plan for the Career Services department in alignment with the institution's mission and goals. Continuously assess and adapt programs to respond to changing job market trends.

Introduced career services programs, workshops, and events to support students in career exploration, job searching, and professional development.

Vanguard Resources Accountability: 35 Team Members

Environmental Services Supervisor – Bedford, TX 2014 – 2015

Responsible for overseeing 2nd and 3rd shift staff for environmental services at the THR / Harris Methodist Hospital(s). Coordinated with hospital to meet all standards and expectations. Assisted with all EVS duties during staff shortages.

Key Impacts: Operations Management, Team Leadership, Policy Development

Optimized department operations by implementing strategies related to scheduling, staffing, inventory management, and quality control.

Conducted regular inspections and audits to maintain high standards of cleanliness and compliance with health and safety regulations. Implement and monitor sustainable practices within the department.

Maintained inventory and order supplies, ensuring cost-effective and environmentally friendly options are prioritized. Prepared and maintained accurate records, reports, and documentation.

Elite Facility Systems Accountability: 18 Team Members

Officer Coordinator – Dallas, TX 2012 – 2014

Leadership Context: Responsible for providing administrative support for CEO and COO in addition to managing payroll, employment taxes, deliveries, purchasing, telecom plans, and recruitment operations.

Key Impacts: Administrative Leadership, Business Communication, Compliance Operations

Oversee all administrative aspects, including managing correspondence, scheduling meetings, and maintaining office supplies. Developed and enforced office policies and procedures to ensure efficiency and compliance.

Serve as the primary point of contact for internal and external stakeholders, ensuring clear and timely communication. Addressed issues related to office functionality or staff concerns promptly and effectively.

Sodexo (Children’s Medical Center) Accountability: N/A

Officer Coordinator – Dallas, TX 2007 – 2012

Leadership Context: Served as the assistant to the Director of Food Services. Responsible for delivering professional, technical, and clerical support, as well as administrative support for director and management team.

Key Impacts: Operational Efficiency, Process Improvement, Project Management

Ensured efficient office operations by implementing and maintaining office systems, maintaining office supplies, and handling correspondence.

Maintained clarity and consistency in office-wide communications and disseminated important information as needed. Coordinated with vendors, suppliers, and service providers to maintain office operations.

Education & Professional Development

Master’s of Public Administration, Keller Graduate School – Irving, TX (2012)

Master of Business Administration, Keller Graduate School – Irving, TX (2011)

Bachelor of Arts in Sales and Marketing, Devry University – Irving, TX (2011)

Technology

Campus Nexus, Laserfiche, ADP, Kronos, MS Office (Word, Excel, Outlook, Teams), Campus Vue

Phyllis Werner

Director of Career Services

Specializing in Program Management & Education Leadership

Dynamic and results-driven Director of Career Services with over 9 years of comprehensive experience in guiding and empowering students and alumni to achieve their career goals. Proven track record of developing and implementing innovative career development programs, fostering strong employer relationships, and enhancing student employability. Expert in career counseling, job placement strategies, and leveraging data analytics to track and improve career outcomes. Adept at leading diverse teams, managing large-scale events, and collaborating with academic departments to integrate career readiness into the curriculum. Committed to creating supportive environments that inspire professional growth.

Red Oak, TX 75154 • Tel: 469-***-**** • Email: ***********@*****.***

LinkedIn: www.linkedin.com/in/phyllis-werner-76957738/

Professional Skills & Competencies

Leadership, Program Management, Strategy Development, Budget Management, Student Services, Student Advisement, Academic Advisement, Career Readiness, Career Mapping & Planning, Career Counseling, Workforce Theory, Employer Engagement, Job Placement, Marketing & Outreach, Event Planning, Workshops, Education & Training, Staff Management, Data Analysis & Reporting, Alumni Relations, Documenting & Reporting, Communicating, Collaboration

Recognition and Notable Achievements

President’s Award for outstanding Career Service Advisor (Lincoln Technical College)

Received 4 performance awards for outstanding customer service (Sodexo Inc.)

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