Office Manager Medical
Resume:
Michelle Kennedy
Medical office manager
Englewood, OH 45322
**************@*****.***
Willing to relocate to: Dayton, OH - Troy, OH - Tipp City, OH Authorized to work in the US for any employer
Work Experience
Reception Manager
Dayton Gastroenterology-Beavercreek, OH
September 2019 to August 2024
Reception manager to 25 employees at 4 different locations. Prepare schedules for reception in all 4 locations. Currently working in the GGastro system. Run daily reports. Do both check in and check out for patients being seen for all office visits and procedures. Schedule office visits as well. Order office/ kitchen supplies for main locations. Many different responsibilities within the office. Sort mail as it arrives into the appropriate mail boxes for the company. mail/faxes and send to the appropriate location for the appropriate provider/departments.
Manage Medical records department.
Reconcile cash daily.
Make bank deposits daily
Arrange location schedules to include employees out on PTO or FMLA. Deal with daily call offs. Skills:
All-Scripts
Medical terminology
Excel
Word
Payroll-Paycom
Nextgen
G gastro
Office supervisor
Carolina Spine and Neurosurgery-Fletcher, NC
January 2018 to June 2019
Supervisor for a satellite physiatry office. Responsible forthe daily operations of this office. Make weekly schedules for all office staff at our location as well as the main location. Make daily deposit for co- payments received from patients.Trainer for check out staff as well as injection schedulers. Responsible for ordering all office supplies as well as all medication/supplies for in office injections and EMG needs. Review all orders for injections and assign to the appropriate providers. Assist costumers with any concerns or problems that they might have. Have the ability to work in any position in the office setting if need be (front desk, check out and injection scheduler). Manage physicians schedules as well as their scheduling templates. Works directly with 4 doctors and 2 physician's assistants. Manage office of 6+ employees.
Skills:
Medical terminology
Scheduling in Cerner, Tiger and Allscripts (EMR)
Excel
Word
Payroll system
Multi phone lines
Injection Scheduler
Carolina Spine and Neurosurgery-Asheville, NC
September 2016 to January 2018
Review order for injections that the Doctors have ordered. I either go in the room with the patient to schedule injection or call the patient on the phone to schedule injections. Review appropriate protocol for the injections with each patient either in the room or on the phone. Make sure injection is scheduled in the correct location with the correct doctor. Get medical clearance or medication hold from their primary care as needed. Work in 3 different systems. Cerner, All Scripts and Mysis Tiger. Cover other areas of the office as needed, such as front desk and check out. Skills:
Medical terminology
Scheduling in Cerner, Tiger and Allscripts (EMR)
Excel
Word
Multi phone lines
Front Desk Receptionist
Carolina Spine and Neurosurgery Center-Asheville, NC July 2015 to September 2016
Greet all incoming patients. Check patients in on EMR system. Update all paperwork and insurance with the patient and in the system. Collect co-pays and any payments that may be due. Chart work up for 5 physicians in the practice. Check out patients. Print any orders given and send them to the appropriate place. Maintain all HIPPA regulations. Schedule patients for appointments. Medical Support Assistant
Martin Army Hospital-Fort Benning, GA
October 2014 to May 2015
Responsibilities
The MSA works collaboratively in an interdisciplinary coordinated care delivery model. The A MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develop/maintain effective and efficient communication with the patient and the medical team. Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure; managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; Work with CHCS and AHLTA, specialty clinics behavioral health and nutrition
Accomplishments
Ability to call and book consult appointments to have les than 10 consults in a consult box at a time. Skills Used
CHCS
AHLTA
Microsoft One Note
Microsoft Word
Microsoft Power Point
Multi Line phones
Trainer
Military Child Education Coalition-Columbus, GA
October 2013 to May 2015
Responsibilities
Trainers educate military parents on how to be the best advocate for their children. Developed and taught classes on many different subjects such as preparing a portfolio for your child, helping with homework, the importance of reading with your child, understanding the educational rights of your child etc… Skills Used
Public Speaking
Power Point
Microsoft Word
Customer Service Represenitive
CVS-Lemont, IL
September 2012 to May 2013
Responsibilities
Working in front store to help people find what they are looking for as well as checking them out. Responsible for keeping front store clean and organized while on duty. Receive deliveries and help stock shelves
Accomplishments
Became really involved with the elderly community in the area. Checking to see what they needed and having items ready for them when they arrived at the store. Skills Used
People skills
Organization
Secretary
Expert Building Maintenance, Inc-Chicago, IL
March 2011 to October 2011
Entrusted to schedule appointments, prepare contracts, advertise and organizing data. Responsible for the answering telephones, preparation of monthly newsletters and weekly e-mail to clientele. Parental Engagement Leader
Dr. Nixon Elementary-El Paso, TX
May 2009 to June 2010
Responsible for assisting parents as they came to register their children, answer questions regarding the school, and be a liaison between parents and teachers if need be. Introduced new parenting classes which included; English as a Second Language (ESL), Nutrition, Reading and Technology.
Contributed to the implementation of support groups for parents and grandparents of military children. Cadre
Military Child Education Coalition-El Paso, TX
February 2006 to August 2009
El Paso, TX Feb 2006-Aug 2009
Cadre
Implemented a new program at Ft. Bliss to help educate military parents on how to be the best advocate for their child.
Developed and taught classes on many different subjects such as preparing a portfolio for your child, helping with homework, the importance of reading with your child, understanding the educational rights of your child etc
Paraprofessional/Tutor
Dr. Nixon Elementary-El Paso, TX
September 2006 to April 2009
Assisted Special Ed children with daily work and everyday classroom transitions. Worked with all children to develop reading, math and social skills. Education
Bachelors of Management in Health Care
DeVry University
2012 to 2015
Associates of Science in Health Information Technology DeVry University
2011 to 2012
Medical
US Career Institute
July 2010 to February 2011
Edison Community College
August 1994 to December 1995
Skills
• Microsoft Office
• Payroll
• EMR
• Scheduling
• Operations
• Training
• Team Building
• Microsoft Word
• Inventory
• Inventory Management
• Word
• HIPAA
• Cerner
• Behavioral Health
• Medical terminology
• Medical office experience
Certifications and Licenses
BLS/CPR
March 2019 to March 2021
Additional Information
:
• Microsoft Excel
• Microsoft Word
• Microsoft Power Point
• 65 WPM
• Public Speaking
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