Customer Service Car Rental
Resume:
MECHISS L . FREEMAN
ATLANTA, GEORGIA *****
404-***-**** **************@*****.***
OBJECTIVE
Take-Charge and results driven professional with demonstrated success in operations management, inventory, and customer service. 20+yrs experience as an operations business professional and 31+yrs customer service. Pursing long term advancement opportunity. Seeking a challenging position where my abilities can be contributed to a winning team. WORK EXPIERENCE:
Mitsubishi Of Union City
Dec-2023 To Present
Receptionist
• Be courteous and professional at all times.
• Greet visitors and direct them to the right team or employee they wish to meet.
• Receive calls, and record messages for any employee.
• Direct inquiries to the right team or employee.
• Welcoming visitors and solving their problems.
• Managing security and telecommunications systems.
• Handling queries and complaints via phone, email and general correspondence.
• Taking messages and ensuring they are passed to the appropriate staff member in time.
• Managing meeting room availability
Nissan of Union City
Union City, GA
Car Rental Inventory Specialist
Nov. 2018- Dec. 2023
• Maintain, manage & monitor all customer related operational issues
• Manage fleet expense, customer discounts & pricing to maintain profit levels
• Effectively maintained & organized key security
• Accurately process service & retail rentals
• Efficiently process insurance claims as needed
• Check in vehicles (daily)
• Successfully perform routine quality checks & inspected units for damage Value Max Car Rental
Union City
Branch Manager
2016 - 2018
• Developed, communicated & executed business strategies to maximize marketing & community presence
• Directed & coordinated counter and/or outside sales
• Assisted in corporate account development & developed new markets
• Ensured collection calls are made & outstanding debt collected
• Managed fleet expense, customer discounts, and pricing to maintain profit levels
• Efficiently processed service & retail rentals
WORK HISTORY
EZ Rental Car Rental
College Park, GA
Director of Operations
2013-2016
Dollar Thrifty Car Rental
College Park, GA
Operations Manager
2011-2013
ITS Services
College Park, GA
Human Resource Specialist
1997-1999
ARC Security
Hapeville, GA
Receptionist/Office Manager
1988-1997
EDUCATION
Atlanta Metropolitan College
Atlanta, GA
Business Administration
1988 - 1991
REFERENCES
Tanya Hammock- Pitts Accountant
Tasha Shipman- Prime Flight
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