Human Resources Development Consultant

MICHAEL B. RIVERA

Nampa, ID 209-***-**** **********@*****.*** linkedin.com/in/MikeRivera0325

SENIOR LEARNING AND DEVELOPMENT CONSULTANT

Consultant and human resources professional with comprehensive talent, learning and development experience. Extensive experience expanding minds and shaping behaviors by curating, creating and delivering unique and compelling learning experiences.

KEY SKILLS

Coaching E-Learning Training Facilitation Hybrid Training Virtual Training On-Demand Learning DEI Initiative Implementation Adult Learning Training Analysis ADDIE Program Management Change Management

PROFESSIONAL EXPERIENCE

State of Idaho, Boise, ID

Agency Success Manager 2024 - Current

Maintained relationships with the Idaho's largest and highest priority Agencies. Conducted site visits to evaluate performance and stability in means to build and maintain LUMA and State Agency relations.

●Partnered with functional finance teams, L&D, and bureau chiefs to deliver solutions, learning, and communication to all supported agencies. Developed survey’s dashboards and process maps to analyze and further support State Agencies. Supported continuous learning for all state agency employees.

Bank of The West, Remote 2014-2023

Senior Training, Learning and Development Consultant, VP

Functioned as a critical driver in collaboration with senior leaders, Employee Relations, and Employee Engagement in designing and implementing programs. Create and curate content for enterprise consumption. Managed in-house content, including shelf life, utilization, feedback, branding, analytics, updates, and upward reporting.

●Designed, piloted, and successfully launched a multi-tiered leadership development program for managers, including 18 webinars, 9 cohort sessions, three program projects, marketing, communication, and logistics. Graduated over 500 people managers, receiving a 97.7% recommend rate amongst program participants.

●Created and led an in-house Virtual Facilitation Certification Program. Certified Master Facilitators to run and facilitate programs and upskilled and certified over 50 program participants.

●Collaborated to launch and deliver enterprise-wide performance management program for all people managers. Facilitated and managed the highest populated hubs across multiple geographies resulting in dozens of sessions and hundreds of participants.

●Co-led multi-part career development program focusing on personal brand, networking, career pathing, resume, and interviewing. Conducted 1:1 coaching sessions focused on developing and upskilling participants, graduating 25 cohort participants resulting in numerous interviews, networking connections, and promotions.

●Conducted in-depth analysis and feedback sessions via 270/360 assessments for emerging leaders and key talent. Conducted over 50 sessions resulting in a 98% approval rate.

●Conducted measurement of learner performance based on targeted behaviors and competencies through observed role plays, manager surveys, and post-training evaluations from direct reports.

Citi Learning N.A., San Francisco, CA 2011 - 2014

Senior VP Training Consultant, 2012 - 2014

Facilitated complex multi-part courses for Tellers, Bankers, Managers, Business Bankers and all business partners. Supported new hire orientation for all employees within the market, facilitated and monitored compliance of regulatory and financial laws.

●Engaged and empowered employees through coaching and evaluation of product, system, and customer service training. Provided timely feedback to ensure teams were exhibiting desired behaviors and exceeding goals, increasing NPS scores.

●Provided ongoing technical support to enhance course effectiveness and engagement and adjusting for different audiences.

EDUCATION

Bachelor of Arts (BA) Business Administration and Management

The University of Phoenix, Concord, CA

CERTIFICATIONS

Change Management - Lee Hecht Harrison

Performance Management-DEI - Korn Ferry

Certified Coach - Zinger Folkam 270/360

Master Facilitator Certification - Association for Talent Development (ATD)

Articulate Storyline eLearning Certificate - Association for Talent Development (ATD)

Certified Practitioner - Myers-Briggs

Certified–Social Style and Behavioral Emotional Intelligence - Tracom

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