Customer Service High School

DANIELLE HUDSON

CLOVER, SC • 704-***-****• **********@*****.***• HTTP://LINKEDIN.COM/IN/DANIELLE-HUDSON-297B11204

Education

HIGH SCHOOL DIPLOMA • 2004 ROCK HILL HIGH SCHOOL

10+ years of customer service experience in manufacturing operations. Extensive experience in telephone customer service, including sales, technical support, and customer care. Well versed in major customer service software, conflict resolution, and possess a positive attitude. I am eager to further my experience and bring forth value in a safe, dynamic, fun, and challenging working environment. Profession or industry passionate, organized & analytical, logical critical thinker, flexible & personable

Experience

Service Pro Installation Group

July 2023- Present

•Confer with department supervisors or other personnel to assess progress and discuss needed changes.

•Requisition and maintain inventories of materials or supplies necessary to meet production demands.

•Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.

•Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.

•Schedule Installations for 28 Lowe's Home Improvement Stores

•Handle large volume of calls while providing exceptional service*Scheduled work orders and repairs

•Make sure product is received with our warehouse staff and Lowes Stores*Make sure ETA of product is correct and efficient

•Work as a team player with a team of 10

•Ensured we met deadlines, timelines, and customer expectations for a seamless experience

Hudson Cleaning Company August 2022 – Present

•Manage Daily Operations Such as Supplies, Labor, Training, And Business Expenses.

•Identify Appropriate Business Solutions Based on Cash Flow and Long-Term Objectives.

•Coordinate With Customers to Set Appointments and Review Cleaning Plans and Operating Procedures.

•Develop Marketing Strategies to Solicit New Business.

•Build And Maintain Positive Relationships with Customers.

Rite Rug Flooring -Scheduling Coordinator August 2021 -August 2022

•Planned And Coordinated Weekly Installation Schedules and Determined Appointment Lengths.

•Answered Phone Calls and E-Mails to Confirm Customers’ Appointments and Determined Any

•Special Needs/Requirements.

•Liaised And Coordinated with Office Staff and Floor Technicians About Schedules and Any

Changes.

•Coordinated Service for Warranties and Repairs, For Both Homeowners and Builders.

•Processed Inspections into System and Monitored Each Process Until Completion.

Quality Assurance/Customer Service Representative • Snyder-Lance Nov 2015 – July 2021

•Successfully And Completely Resolved Customers’ Complaints and Issues by Telephone and Email.

•Identified and captured value-added activities, provided recommendations to resolve company concerns and educated customers on company related procedures.

•Compiled new customer surveys to rate satisfaction of installations, order handling, and product capabilities.

•Processed and analyzed customer survey feedback to provide appropriate resolutions and needed updates.

•Performed quality check on incoming raw materials, outgoing oil and finished packages produced.

•Accurately communicated packaging deficiencies to team leaders and processing operators.

•Proactively developed and managed professional relationships with customers and internal partners to foster a network of resources.

Manufacturing operations • Snyder-lance October 2011 – November 2015

• Creating long-term plans and initiatives to accomplish company goals efficiently

• Coordinating with other teams to implement strategies and cross-training efforts

• Analyzing budgets to minimize expenses without sacrificing profits

• Developing and implementing strategies to keep employees motivated and dedicated

• Creating presentations and communicating with executives about plans and strategies

• Identifying problems and coming up with effective solutions quickly

• Monitoring changing market conditions and adjusting strategies accordingly

Skills

•Proficient with project management software

•Team player

•Excellent time management skills

•Conflict management

•Public speaking

•Data analytics

•Highly organized, detail-oriented with solid critical thinking skills

•Impressive interpersonal skills and can build and maintain strong stakeholder and client relationships

•Astute learner who thrives in fast-paced environments

•Effective leader and coachable

•Microsoft Office 365 Applications

Contact this candidate