Customer Service Office Manager
Resume:
Sandy Watkins
Dandridge, TN *****
************@*****.***
• Server, customer service, cleaning, labor, management, money handling, tow truck dispatcher, billing. Authorized to work in the US for any employer
Work Experience
Host
Texas Roadhouse-Sevierville, TN
August 2024 to Present
Server/Waiter
Applebee's-Sevierville, TN
February 2023 to July 2024
Server, customer service, food runner,
Server/bartender
Buffalo Wild Wings-Sevierville, TN
November 2021 to February 2023
Taking food orders, putting them in for food preparation. Making drinks Laborer
360 industrial services
July 2020 to September 2020
Installing Solar Panels
Temporary Employee
Labor Smart-Gatlinburg, TN
May 2019 to November 2019
Customer service, cleaning services, stocking
Dispatcher/Office Manager
Superior Towing-Newport News, VA
August 2013 to November 2016
Dispatching drivers, filing insurance bills, release of impounded vehicle
• Coordinated and dispatched tow trucks to respond to customer requests for roadside assistance
• Managed a high volume of incoming calls, efficiently prioritizing and assigning jobs based on urgency and availability of resources
• Maintained accurate records of all service requests, including customer information, vehicle details, and location data
• Communicated with customers to provide updates on estimated arrival times and any delays or changes in service plans
• Collaborated with tow truck drivers to ensure efficient routing and minimize response times
• Resolved customer complaints or issues by providing timely and effective solutions while maintaining a professional demeanor
• Monitored the status of ongoing jobs to ensure completion within designated timeframes
• Utilized GPS tracking systems to monitor the location of tow trucks in real-time for optimal resource allocation
• Coordinated with law enforcement agencies, insurance companies, and other stakeholders as necessary during accident recoveries oralternatives:impoundment alternatives:impoundment
• Implemented standardized procedures for dispatching operations to improve efficiency and reduce errors
• Performed regular quality checks on completed jobs to verify accuracy of documentation and customer satisfaction levels
• Maintained up-to-date knowledge of local traffic conditions, road closures, detours, etc., in order to make informed decisions regarding route planning
• Assisted in scheduling routine maintenance services for tow trucks ensuring they are always in good working condition
• Collaborated with towing technicians to troubleshoot minor mechanical issues over the phone before sending out a technician if needed
• Developed strong relationships with towing technicians/vendors ensuring prompt response times when additional support is required
• Served as point-of-contact for customers, providing accurate and timely information regarding services, pricing, and policies
• Maintained a calm and professional demeanor during high-stress situations to effectively manage customer expectations
• Achieved an average response time of XX minutes for emergency roadside assistance requests
• Maintained accurate records of all incidents, including accident reports, vehicle damage assessments, and insurance claims documentation and impoundment. Education
GED
Bay City High School - Bay City, TX
August 1999 to October 1999
Skills
• Serving Experience (10+ years)
• Restaurant Experience (10+ years)
• POS
• Serving (10+ years)
• Food Safety (10+ years)
• Food Preparation
• Busser
• Bartending
• Food Service (10+ years)
• Host/Hostess
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Food Handling
• Shift Management
• Commercial Cleaning (5 years)
• Cleaning Experience (10+ years)
• Computer Operation (10+ years)
• Packaging
• Retail Sales
• Communication skills
• Math (10+ years)
• Cooking
• English (10+ years)
• Car wash
• Restaurant Management
• Kitchen Experience
• Kitchen Management Experience
Certifications and Licenses
TABC Certified
January 2021 to January 2026
Bartender License
MAST Permit
Assessments
Retail customer service — Completed
August 2024
Responding to customer situations in a retail setting Full results: Completed
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
August 2024
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Proficient
August 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Scheduling — Proficient
August 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
August 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
January 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Proficient
August 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
June 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient August 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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