Customer Service Guest Experience

SUMMARY

SKILLS PROFESSIONAL EXPERIENCE

**** ** **** ***. ********, OR 97211

********@*****.***

NIC IHNAT 541-***-****

Hospitality Professional

Food & Beverage, Events

With two decades of experience in the hospitality industry, I have undertaken various roles and effectively supported businesses in enhancing their overall performance. My strong enthusiasm lies in delivering top-notch quality and collaborating with like-minded individuals to craft memorable guest experiences. Fueled by my passion for travel and continuous learning, I am always eager to take on new challenges. Currently, I am looking for a career path that will eventually lead me to utilize my extensive knowledge in event planning and/or sales, while remaining dedicated to exceptional customer service. I am confident that I would be a valuable asset to any team, as I always prioritize attention to detail.

Planning and executing events ensuring a

individual positive and satisfied guest experience. Strong organizational and time-management

skills

Exceptional communication and interpersonal

skills with both clients and colleagues

Ability to work independently and as part of a

team

Detail-oriented and able to handle multiple tasks

simultaneously

Experience in managing a large group of

individuals

History of diverse roles in food and beverage,

both front-of-house and back-of-house

Able to schedule staffing accordingly based on

projected business and event turnout

Passionate about menu planning, pairing, and

presentation, maintaining high standards and

delivering excellence.

Years of practice with inventory and ordering, to

endure lowest cost and lowest waste while

meeting guaranteed minimum while maintaining

great quality.

Skilled with graphic design and branding,

proficient with Canva

BEO management, proficient with Amadeus

Proficient with Microsoft Office

CERTIFICATIONS

Current Oregon Liquor and Cannabis

Commission Alcohol Service Permit

SERVSAFE Food Manager Certified

Current Multnomah County Food Handlers

Permit

www.linkedin.com/in/nicihnat

Banquet Captain Doubletree by Hilton Portland 2024 Assist in planning and execution of corporate and social events, including (but not limited to) conferences, seminars, weddings

Use Banquet Event Orders to develop detailed event timelines, schedules, and production plans to ensure smooth operations during the entire event lifecycle Serve as the main point of contact for client inquiries and concerns during pre- event preparation as well as on-site during events Night Manager The Benson A Hilton Curio Collection 2023-2024 Managed a team of 40-50 across multiple departments to ensure smooth daily operations and exceptional guest experiences

Oversaw all aspects of hotel operations, including front desk, housekeeping, food and beverage, housekeeping, and maintenance

Managed the purchasing department, handling inventory and ordering for all outlets

Developed standard operating procedures for each department to improve organization, efficiency, and consistency in service delivery Lead Banquet Bartender The Graduate Hotel Eugene 2022-2023 Provided exceptional bartending service for banquets, conferences, and special events, ensuring guest satisfaction

Collaborated with event planners to create customized drink menus based on client preferences and event themes

Assisted in setting up bars for banquets, and maintained inventory of bar supplies, restocking as needed to ensure smooth operations during events Collaborated with fellow bartenders to maintain consistent quality standards across all banquet bars

Banquet Captain The Gordon Hotel 2022

Efficiently set up banquet rooms according to event specifications, including table arrangements, bars, buffets, and decorations

Assisted in the coordination of event logistics and managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy

Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish

Maintained a professional and friendly demeanor while handling guest inquiries and special requests

For a full list of my professional work-

history, please visit my Linkedin profile:

www.linkedin.com/in/nicihnat

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