Data Center Technical Support

David Barclay

Professional summary:

I am an accomplished IT professional with over 20 years of experience leading technical teams and managing IT operations. My expertise spans from hands-on technical support to strategic management of IT infrastructure, including compliance with data security and HIPAA regulations. I excel in fostering innovation, ensuring system security, and driving operational excellence within fast-paced environments.

Experience:

IT Senior Field Technician

Wipro, Contracted to Oregon Medical Group

2023- Present

- Directly interfaced with clients to troubleshoot and resolve a wide range of technical issues, ensuring optimal system functionality and customer satisfaction

- Respond to and resolve reported computer software, hardware, operating system & telephony issues

- Fulfill service requests

- Perform installations, upgrades, releases & deployments

- Monitor data center systems & jobs

- Proactively monitor end-user platform performance

- Construct data center facilities

- Monitor & protect data center facilities.

Onsite Technical Support Service

Geeks Onsite

2022 – 2023

- Directly interfaced with clients to troubleshoot and resolve a wide range of technical issues, ensuring optimal system functionality and customer satisfaction.

- Implemented and maintained security measures for residential and commercial systems, aligning with best practices and regulatory compliance.

- Led the installation and configuration of networked systems, demonstrating proficiency in IP networking protocols and complex network management.

Owner and Founder

Covered Bridge Brewing Group

2018 – 2021

- Successfully managed the demolition and reconstruction of a business location, showcasing project management skills and adherence to timelines.

- Navigated the business through challenging conditions to achieve profitability within three months, highlighting fiscal responsibility and budget management capabilities.

- Developed and maintained relationships with vendors and stakeholders, ensuring business continuity and operational excellence.

Owner

Laurel Mountain Coffee

2016 – Present

- Launched and grew a successful small batch coffee roastery, demonstrating entrepreneurial spirit and a commitment to quality.

- Implemented innovative business strategies to meet emerging market needs, showcasing an ability to adapt and thrive in dynamic environments.

Data Center Services Manager

Symantec Corp

2011 – 2018

- Led IT operations and network management, ensuring the stability and security of data center operations.

- Coordinated with vendors for device installation and maintenance, enhancing system reliability and performance.

- Developed and executed disaster recovery and system backup processes, ensuring business continuity and compliance with data security policies.

Data Center Services Team Lead

Symantec Corp

2005 – 2011

- Managed a team responsible for troubleshooting server connectivity and hardware failures, demonstrating strong leadership and technical skills.

- Implemented security measures and protocols, contributing to the company's compliance with HIPAA and data security regulations.

- Oversaw the racking, stacking, and labeling of data center equipment, ensuring efficient and compliant operations.

EUO Account Services/Team Lead

Symantec Corp

2008 – 2011

- Managed the creation and distribution of new hire account credentials, enhancing operational efficiency and security.

- Led the support for VPN networking issues, showcasing expertise in network security and administration.

- Developed and maintained documentation of team processes, contributing to the continuous improvement of IT operations.

Sr. Global IT Helpdesk/Account Services SOX

Symantec Corp

2005 – 2008

- Resolved escalated VPN networking issues, demonstrating proficiency in network troubleshooting and customer service.

- Managed peripheral, Outlook, and Lotus Notes support, ensuring optimal end-user experience.

- Contributed to the development of procedural documents, enhancing the effectiveness of IT support operations.

Education:

MCDST Microsoft Corporation

Microsoft Corporation

ITIL Certification

DCT Certification

Cnet Training Center

Skills and Accomplishments:

- Expertise in Microsoft Operating Systems, including M365 and Microsoft Entra ID, as well as MAC OS-X.

- Proficient in managing relational databases, with a preference for MS SQL Server.

- Experienced in configuring and maintaining routers and switches.

- Strong background in technical publications, documentation, and report writing.

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