Customer Service Sales Associate
Resume:
Sabrina Wood
Customer Service Professional
Virginia Beach, VA 23462
**************@*****.***
To obtain a full time job that allows me to be the customer service professional that I am; while being able to pursue my passion of helping others.
Authorized to work in the US for any employer
Work Experience
Prep Cook
GATORS DOCKSIDE-Melbourne, FL
June 2024 to July 2024
Prepared all food for the line to be cooked and served. Also worked in dish pit. Moved to Virginia which is why I worked there only a month.
Retail Sales Associate
Goodwill Industries-Clearwater, FL
November 2023 to April 2024
Cashier, donation door attendant, dressing room attendant, put out textiles Barista/Cashier
Dunkin' Donuts-Saint Petersburg, FL
February 2023 to April 2024
Cashier, made drinks at customers request, made food when customer ordered it, cleaned the store Chat and Email Agent
Adecco Staffing Solutions-Melbourne, FL
October 2019 to February 2020
• Respond and resolve customer service inquires and issues via live chat and email
• Place, track and close orders through order fulfillment system
• Follow-up with customers regarding outstanding order issues
• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback
Technical Support Representative
ERC-Melbourne, FL
April 2018 to November 2018
Help troubleshoot issues that customers may be having with their cable box, remote control, router, and/or modem; as well as assist customers with their TV, internet, and/or home phone bill and schedule appointments for customers needing a technician to come out. Cashier
Winn-Dixie-Palm Bay, FL
October 2017 to January 2018
Greet customers in a professional manner; ring them up quickly and efficiently; and keep register area/ belt cleaned and organized.
Customer Service Representative
Radial, Inc.-Melbourne, FL
August 2016 to October 2016
Assist customers with their online orders, in the cosmetics vertical, for many different websites. Online Marketing Consultant
Percepta-Melbourne, FL
December 2014 to March 2016
Responsibilities:
Lead customers through a variety of requests via the Click to Chat application, including: detailed product information,configuration/availability, sales incentives/campaign fulfillment, dealer locations/ inventory searches, brochure fulfillment, test drive appointment scheduling, & general information and/ or questions.
Accomplishments
Most Improved Scorecard
CSAT Role Model
Sr. Customer Service Coordinator
Capital One-Chesapeake, VA
August 2012 to February 2014
Responsible for fielding inbound calls from customers regarding their credit card account, utilize a variety of tools to quickly service the account and will inform and educate customers to help them make well- informed decisions essential to utilizing their credit card, and identify customer needs and offer products/ solutions that fit their needs.
Escalations Supervisor
GSI Commerce-Melbourne, FL
September 2011 to August 2012
Perform special projects, reports, handling customer order calls, placing outbound customer calls, processing and responding to customer emails, utilizing the internet as a resource to assist in customer service, handle escalated customers both internally from agents and externally from customers, act as a helpdesk for agents.
Education
High school or equivalent
Melbourne High School - Melbourne, FL
2004 to 2008
Skills
• Customer Service (10+ years)
• Call Center (8 years)
• CSR
• Customer Service Representative (10+ years)
• Technical Support (3 years)
• Help Desk
• Tech Support
• Troubleshooting
• Customer Support
• Live Chat
• Usability
• Active Directory
• Order Fulfillment
• User Experience (UX)
• Desktop Support
• Operating Systems
• User Interface (UI)
• Cashier (3 years)
• Sales
• Restaurant experience
• Cash register
• POS
• Office experience
• Time management
• Typing
• Medical receptionist
• Coffee experience
• Computer literacy
Awards
ROAR
August 2013
Recognition for Outstanding Performance for keeping a 99% average on calls graded for 3 months standing.
CSAT Award
February 2013
100% CSAT Average for February
CSAT Award
March 2013
100% CSAT Average for March
CSAT Award
April 2013
100% CSAT Average for April
CSAT Award
May 2013
100% CSAT Average for May
NPS (National Promoter Score) Gold Medal Promoter
July 2018
Surveys customers fill out for satisfaction and feedback that we get rated on. NPS (National Promoter Score) Gold Medal Promoter
August 2018
Surveys customers fill out for satisfaction and feedback that we get rated on. Additional Information
Recently underwent additional training for being a troubleshooting representative for cable, internet and phone.
Contact this candidate