Customer Service High School

*** ********* **. ********, **** ***** · 614-***-**** · **********@*****.***

Brittany Szabo

QUALIFICATIONS

Able to handle and enjoys physically demanding labor

Proven ability to prioritize tasks effectively

Can work efficiently with little or no supervision

Ability to apply effective listening skills and following directions

CERTIFICATIONS

National Retail Federation Foundation

Customer Service Certification – 2010

Professional certification based on national skill standards recognized by high-performance employers from the retail, wholesale, personal services and real estate industries as critical to customer services success.

EDUCATION

Henkels & McCoy, Columbus, Ohio

2010 – Training in: Customer Service, Computer Skills and Professional Development

Riverside High School, Ellwood City, Pennsylvania

2007 – High School Diploma

WORK EXPERIENCE

Ellen West Inc. – Ellwood City, Pennsylvania

Telemarketer – 2005 to 2007

Called local families and asked for donations for local non-profit organizations such as the volunteer fire department and Special Olympics.

Kept track of donations and donating families.

Made phone calls to thank donating families.

Wolverine Plastics – Ellwood City, Pennsylvania

Machine Operator – 2010

Assembled products.

Inspected products for defects.

Packaged final products for shipping.

Built and labeled boxes for shipping.

Made any necessary adjustments to the products co-workers missed.

Self Employed – Ellwood City, Pennsylvania/Columbus, Ohio

Childcare Provider – 2005 to 2010

Care for children of various ages as needed.

Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.

Assist in preparing food and serving meals to children in addition to regulating rest periods.

Bathe children, dress children and change diapers.

Plan, observe and monitor children’s play activities.

VOLUNTEER EXPERIENCE

Human Society, Monaca, Pennsylvania

Volunteer – 2007

Fed and watered animals according to established schedules.

Cleaned and disinfected cages, pens and yards.

Walked dogs to maintain animals’ activity level and overall health.

Bathed dogs as needed.

REFERENCES

Available Upon Request

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