Customer Service High School

Isabel P. Pantoja

***************@*****.*** **** Gage St, Joliet, IL 60432 779-***-****

Energetic team leader with a solid record of accomplishment in customer service settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with the utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

SKILLS

●Strategic planning

●Staff education and training

●Complaint resolution

●Project management

●Recruitment

●Bilingual (Spanish)

●Detail Oriented

●Ability to Work Individually and in a Team

●Ability to Communicate in an Effective Manner

●Good Phone Etiquette

●People Friendly

EDUCATION

Going for associates in science

Pursuing a career in nursing

Joliet Junior College

Attended 2019- Present

Chicago school of phlebotomy

Certification in Phlebotomy

Acheived: September 2021

High school Diploma

Joliet West High School

Graduation: May 2018

PROFESSIONAL EXPERIENCE

Pharmacy Technician, Walmart Pharmacy, Romeoville, IL 815-***-**** April 2022 – Present

●Provided friendly customer service at prescription drop off and pick up counters

●Communicated directly with doctors office and insurance agencies via telephone fax or email to take care of patient needs

●Entered new patient profiles and prescriptions into the medication input software system

●Manage cash register, purchases, and service orders of prescriptions deliveries

●Computed charges for medication or equipment, dispense to patients and data entry in computer

●Assisted the pharmacist with providing safe and appropriate Pharmacy services to the patients and coordinates with the policies and procedures of Walmart Pharmacy, the states professional standards and other regulatory entries

●Assisted with recording and maintaining Pharmacy temperature and deaning logs

●Prepared medication under the supervision of a pharmacist, so that they are accurately compounded

●Assisted with product purchasing inventory and equipment management ordered the correct drug products for the wholesale company when needed

Barista Trainer, Starbucks, New Lenox, IL 312-***-**** August 2019 – April 2022

●Completed store opening and closing procedures, including setting up and checking products.

●Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.

●Worked with team members to improve performance and implement training updates.

●Responded to and resolved customer questions and concerns.

●Helped store management meet standards of service and quality in daily operations.

●Delivered successful training to employees during a week tenure, educating on successful work processes and productivity strategies.

Sales Associate, Furry Babies, Joliet, IL 630-***-**** April 2019 – July 2019

●Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

●Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

●Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

●Received incoming merchandise and stored in correct stock locations.

Crew Trainer, McDonald’s, Romeoville, IL 815-***-**** April 2016 – February 2019

●Set a positive example for team members by providing high-quality, efficient service.

●Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

●Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

●Mentored junior employees to improve performance, food safety, and customer service.

●Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.

●Maintained current knowledge of all team position requirements.

●Taught new team members correct procedures for all areas of operations.

Accomplishments

●Experience in customer service

●Acknowledged for extraordinary service by supervisors and clients.

●Consistently rated “excellent” in customer surveys regarding server friendliness, promptness, and attentiveness.

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