Restaurant Manager Customer Service
Resume:
QUINEE JANE B. ARMENTIA
************@*****.*** +639-*********
San Jose De Buenavista, Antique, Philippines 5713
SUMMARY
Flexible and organized Assistant Restaurant Manager in Charge with 3 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
SKILLS
Restaurant Operations Management
Customer Service Best Practices
Money Handling
Service Delivery Management
Labor and Overhead Cost Estimation
Delegating Assignments and Tasks
Documentation and Recordkeeping
Staffing and Sales Reporting
Monitoring Food Preparation
Inventory Management
Organization and Prioritization
Full-Service Restaurant Background
EXPERIENCE
Assistant Restaurant Manager
Altacrest Restaurant (Chowking) San Jose, Antique, Philippines AUGUST 16,2021-AUGUST 2024(Current)
Monitor 4 M's (MANPOWER, METHOD, MATERIAL, MACHINE)
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Managed accounts payable, accounts receivable and payroll.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
monitor food cost within target.
Managed daily operations and processes for reservations, budgeting and forecasting.
Organize schedules of management and all crews
Generate monthly and annual reports.
Comply with government regulatory requirements.
Handling expenses and managing budget
negotiating to all suppliers
Controlling operation costs
Calculated inventory and ordered appropriate supplies to meet expected demands.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Interacted with customers to gauge responsiveness to hospitality and menus.
Enforced and adhered to high standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Monitor marketing materials and marketing strategy.
Set target and perform game plan of the day in charge in cashier, dining personnel and rider.
Meet package program target.
Payroll in charge
Monitor delivery frequency.
Store building equipment and maintenance & safety
Completing, scheduling and skills development of kitchen personnel.
Verified cooked products in all standard quality and quantity.
Basic Training on Restaurant Operation
Chowking Atrium, General Luna Street, Iloilo City August 16,2021-October 8,2021
Worked alongside senior team members to learn related job tasks and roles.
Entered and filed documents and records into the system.
Delivered materials and documentation promptly to project managers and employees.
Shadowed managers and senior employees to gain experience, noting down observations.
Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
Identified opportunities to assist others and took initiative to seek out additional projects.
Attended training sessions and meetings to learn new information and develop personal skills.
Collaborated with senior employees and managers to fill in wherever needed.
Developed essential skills and techniques through diligent practice.
Cashier
Robinson Antique Antique, Philippines February 18, 2021-July 31,2021
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Knowledge in POS
Endorse cash sales to the manager.
Used suggestive selling techniques to promote add-on sales.
Office Secretary
Antique Plastic Center Antique, Philippines July 23,2014-April 2019
Make client appointments and travel arrangements.
Keeping files and records.
Handling correspondence.
Maintaining and ordering office supplies.
EDUCATION AND TRAINING
Bachelor of Science: in Hotel and Restaurant Management
Advance Central College Principe Street, San Jose De Buenavista, Antique 2015-2020
Antique National School
T.A Fornier St. San Jose, Antique 2011-2015
Delegate Angel Salazar Jr. Memorial School
Calixto Zaldivar St. San Jose, Antique 2005-2011
On-the-Job Training
Centillion Hotel December 17,2019-January 27,2020
Trainings and Seminars:
Basic Training on Restaurant Operation
Feedback is a Gift
Quality Management in Food Safety
Game planning (Sales, Marketing & Business Strategy)
Integrated Pest Management Learning
Centillion Hotel San Jose, Antique December 17,2019-January 27,2020
Richmonde Hotel Megaworld, Mandurriao, Iloilo City November 8-19,2019
Hue Hotels and Resorts Puerto Princesa City Palawan April 24,2018-May 04,2018
Certificates and Achievements:
Housekeeping NC II Holder November 29,2018
Food Beverage Services NC II Holder February 25,2018
Cookery NC II Holder March 24,2017
Personal Information:
Name: Quinee Jane B. Armentia
Birthdate: December 27, 1997
Height: 5’2
Weight: 48kls
Age: 26
Gender: Female
Mother: Joydee Armentia
Father: Quintin Armentia
Character References:
Ronald Alanza
Restaurant Manager (Chowking)
T.A Fornier St. San Jose, Antique
Cherie Pagunsan
General Manager (Bread and Basket)
Atria Mandurriao, Iloilo City
Jerome Lovie Sadio
Proprietor
Antique Plastic Center
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