Customer service
Resume:
MB
Maria Bustani
Professional Summary
Hardworking team player with expertise in completing various clerical tasks, customer service and offering staff support. Work History
O2BKids Preschool - Office Assistant
West Palm Beach, FL
05/2023 - 05/2024
Gordon & Partners Law Firm - Receptionist and Office Manager Palm Beach Gardens, FL
08/2005 - 10/2022
● Worked closely with the School Director assisting in all tasks as needed. Established positive relationships with parents through constant communication.
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● Handled phone calls, mail, filing and emails.
Completed new student enrollments, billing, and collection of childcare center fees for services.
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Welcomed office visitors and alerted staff of arrivals of scheduled appointments.
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Kept an inventory of office supplies and ordering new materials as needed.
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● Provided critical support in school events and meetings.
● Maintaining a clean and organized office, lobby and classrooms.
● Assisted with Spanish-language with staff and parents. Operated multi-line telephone system, answered and directed high volume calls.
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● Handled incoming & outgoing mail.
● Greeted visitors and clients, directed them to the appropriate personnel.
● Scheduled meetings, appointments and travel arrangements.
● Trained all new receptionists and assistants.
● Worked with the management team to improve workflows and tasks.
● Ordered office supplies and scheduled services as needed.
● Call Center - Handled incoming new client calls remote.
● Assisted clients with Spanish-language inquiries.
● Responded to all client calls and emails on a timely matter.. ********@*****.***
Palm Bay, FL 32907
Skills
Bilingual -Spanish
Customer Service
Word, Excel, Microsoft Office & Outlook
Avaya & Client Profiles
Multi-Line Phone System
Call Center & Scheduling
CPR Certified
*Award for Customer Service
*Employee of the Month
Education
1998
John I. Leonard School High School
West Palm Beach, FL
High School Diploma
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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● Handled all vendors, sponsors and promotional items for each event.
● Developed and maintained successful relationships with vendors.
● Coordinated schedules and timelines needed for events.
● Managed event logistics and operations.
● Supervised volunteers and support staff as required for events.
● Arranged all Meet & Greets.
● Implemented creative event concepts and themes.
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