Operations Manager Project

FRANK ZWART

Dekalb, IL ***** • 630-***-**** • *******@*****.***

DEDICATED OPERATIONS MANAGER

Claims Specialist • Claims Investigator • Project Manager • Operations Manager

Vendor Sourcing • Strategy Development • Solutions Implementation • Talent Retention

Increased Efficiency • Performed Investigations • Expanded Profitability • Delivered Trainings

Analyzed Claimant Data • Conducted Negotiations • Produced Cost Savings • Optimized Inventory

WORK EXPERIENCE

GCS Claim Services, Geneva, IL 2010 - present

S.I.U. Operations Manager

●Delivered 200% growth in the SIU Department to handle case load quickly and more efficiently.

●Increased profit of surveillance cases by 40% by monitoring investigator results.

●Bolstered efficiency by 20% by combining updates and final reports into one document.

●Created computer-based scheduling and case tracking for investigators.

●Provided leadership, managed, and trained a staff of private investigators and national vendors in order to conduct surveillance, investigations, and additional services for our clients.

●Oversaw and managed hiring, training, directing, and scheduling private investigators to complete surveillance and additional recommended services.

●Coordinated case information between investigators, sales team, office staff, and clients.

●Facilitated additional services, including surveillance and on-site investigations.

●Trained and tracked the results of private investigators to increase video percentage and reviewed video and case updates to recommend additional surveillance on claimants.

●Analyzed, maintained, and reviewed claimant reports, video evidence, and documentation.

●Secured sensitive and confidential information as provided through multiple resources.

●Sourced and vetted of national vendors to complete surveillance and investigations.

●Executed additional office functions as needed such as case information intake, social media searches, client communications, vendor sourcing, and internal and external staffing needs.

Wilton Industries, Woodridge, IL 2004 - 2009

Director of Purchasing / Retail Operations 2007 - 2009

●Trained and motivated a staff of 13 at a retail store to increase sales.

●Implemented quoting and negotiations systems to maintain a 99% fill on ordering 100+ items.

●Delivered $15M in annual savings by launching a savings program for the Supply Chain Dept.

●Determined best price on highest quality goods, conducting research on new vendors, subcontractors, labor, and other needs for a company that doubled in size when purchased.

●Oversaw outsourcing and purchasing products for a multimillion-dollar corporation.

●Purchased all needs for all divisions of the company.

●Hired subcontractors to rework defective or sub-standard products into usable inventory.

●Reported cost-saving opportunities to Senior Level VPs.

●Collaborated with key decision-makers to complete projects.

●Established training and start-up manuals for the Purchasing department.

●Coordinated the development of automating a manual process of data entry from JDEdwards to Microsoft SharePoint; dramatically streamlined operations and increased productivity.

●Built a stronger, more cohesive retail store team able to consistently achieve sales growth.

●Formed excellent vendor relationships and forged mutually beneficial contracts for all principals.

●Led in dual roles as the Director of Purchasing and the Director of Retail Operations.

Store Manager, Darien, IL 2004 - 2007

●Directed store operations and 7 to 13 staff members.

●Delivered 10% growth 3 years consecutively by providing leadership.

●Generated $2.5M in 20 days by coordinating and managing the company tent sales, sourcing all aspects of football field-sized tent housing, 3000 items, and 24 cash registers.

●Maintained optimal levels of inventory.

●Guided productive relationships between the corporate office and retail store.

●Developed a new store inventory program that automated category management, cut excess levels of product on hand, and improved distribution from the warehouse to the sales floor.

●Wrote an operational manual currently in use as a reference for all new employees.

●Created a system to scan the entire store into plan-o-gram software.

●Facilitated event planning and management, promoted to Director as a result of this success.

Prior Experiences: Linens ‘N Things, Assistant Manager; Scholastic Book Fairs, Branch Manager; Office Depot, Store Manager, Assistant Manager, Sam’s Club, Assistant Manager

EDUCATION

Almeda University and College, Boise, ID

Bachelor of Science, Business Administration

TECHNOLOGIES & PROFESSIONAL DEVELOPMENT

Technologies: MS Office Suite, Windows, macOS, Google Sheets, Google Docs, Outlook, Windows, TLO, TrackOps, POS Systems, FedEx Shipping Software, UPS Shipping Software, AS400, JDEdwards, LogPro

Professional Development: Coursework Completed in Business Administration, Waubonsee Community College

Contact this candidate