Service Manager Inventory Control
Resume:
Vincent E Matthews
Wilmington Delaware 19802
***********@*****.***
Forward Manor
Wilmington Delaware
October 2023-Present
Dining Service Manager / Wait Staff Manager
Oversee the daily operations of the food and beverage department, ensuring all services meet the established standards of quality and efficiency.
Develop and implement training programs for all food and beverage staff to enhance their skills and ensure compliance with health and safety regulations.
Manage inventory control, including ordering supplies, conducting regular stock takes, and minimizing waste to ensure cost-effectiveness.
Coordinate with the kitchen staff to develop menus, considering customer preferences, seasonal availability of ingredients, and current culinary trends.
Handle customer complaints and feedback with professionalism and tact, taking immediate action to resolve any issues and improve the dining experience.
Prepare and manage the budget for the food and beverage department, including forecasting and planning for future needs or expansions.
Schedule staff shifts, considering peak mealtimes and special events, to ensure adequate coverage and efficient service.
Negotiate contracts with vendors and suppliers to secure the best prices and quality for food, beverages, and other necessary supplies.
Greet customers upon their arrival and guide them to their tables.
Present menus, inform customers about specials, answer questions about menu items, and make recommendations.
Take and process food and drink orders promptly and accurately.
Communicate customer orders to the kitchen staff clearly and efficiently,
Serve food and beverages to customers in a timely manner.
Ensure all customer requests are met and handle complaints as they arise,
Check customer satisfaction throughout meals and resolve any problems.
Clear tables and prepare them for the next customers.
Process payments from customers, give change, and balance cash receipts.
Adhere to health and safety regulations and maintain a clean working area.
Amazon Warehouse
Euclid Ohio
October 2020-October 2022
Team Leader, Management team
Responsible for overseeing all activities within a team.
Responsible for deciding how to approach tasks and develop a plan to accomplish them.
Responsible for distributing information to team members and stakeholders.
Responsible for keeping track of and structuring various tasks, employees and documents.
Responsible for determining the goals that members will work toward.
Foundation House Mansion at Cleveland Clinic / PT
Cleveland Ohio
October 2020-October 2022
Caterer Associate
Maintaining inventory of supplies, ordering fresh supplies when needed, and managing inventory levels.
Serving food and beverages to clients at special events or parties.
Making sure that food is prepared according to health department restrictions.
Participating in trade shows to promote the company's catering services.
Receiving and unloading deliveries
Managing buffet stations, and refilling empty chafing dishes as required
Packing up all catering equipment, dishes, and leftover food after events have concluded.
Helping the Chef to prepare food and keep the kitchen clean.
Preparing meal ingredients.
Setting dining tables and ensuring that guests have a quality dining experience.
Helping with all activities related to event catering.
Cozen O’Connor, LLP
Washington DC
January 2015-September 2020
Director of Hospitality/Event Planner
Develop and implement strategies to enhance customer satisfaction and loyalty, including personalized guest experiences and innovative service offerings.
Manage budgeting and financial planning for the hospitality department, including forecasting, expense control, and revenue generation initiatives.
Lead, train, and mentor hospitality staff, fostering a culture of excellence, teamwork, and continuous improvement in service delivery.
Negotiate contracts with vendors and suppliers to secure high-quality products and services at competitive prices.
Coordinate with the marketing and sales teams to promote hospitality services, including special events, packages, and promotions to attract new guests.
Implement and maintain health and safety protocols to ensure the well-being of guests and staff, adhering to local, state, and federal regulations.
Analyze guest feedback and operational data to identify trends, resolve issues, and make informed decisions to continuously enhance the guest experience.
Vinson & Elkins, LLP
Washington DC
October 2007-Febuary 2014
Hospitality Coordinator
Helping to plan programmers and menus.
Overseeing the management of visitors' accommodation and travel arrangements.
Selecting speakers and briefing them on the day.
Advising on and coordinating audiovisual services.
Liaising with suppliers such as florists and external caterers.
Working on the design of programmers and promotional materials.
Arranging security and advising on health and safety.
Preparing and managing budgets.
REFERENCE UPON REQUEST
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