Customer Service Agent

RIHAB HALAWI

*** ******** ****** ****., ******** Falls, OH 44224 Mobile: 571-***-**** ************@*****.***

• Experienced in customer service, both data and language (translations, interpretation)

• Skilled in teaching/training with very enthusiastic attitude

• Proficient in computer applications including Microsoft Word, Excel, Outlook

• Previous work experience includeq as a customer service clerk and bookkeeper

EXPERIENCE

Customer Service Agent

Epiphany Management; Akron, Ohio; November 2020 to present

• Provide technical support to customers having issues with company software

• Assist clients in checking data, ordering devices, returning devices, and more

• Maintain data and other records in system, update, and more

Interpreter:

International Institute of Akron; Akron, Ohio; October 2019 to present HI Interpreter and Translation; Akron, Ohio; October 2019 to present Vocalink Global service; Akron, Ohio; June 2019 to December 2019

ASIA Services in Action; Akron, Ohio; June 2019 to December 2019

• Fluent in English and Arabic languages

• Provided interpreting service in oral communication and written translations

• Culturally sensitive, meet the needs of the situation and personnel

• Professionally trained, member Translators Association "ATA" (USA)

Substitute Teacher:

Academy Al Faith School; Reston, Virginia; January to June 2018 Fairfax County Public Schools; Fairfax, Virginia; May - December 2017

• Taught and assisted teachers in variety of classroom settings for different grade levels

• Observed and evaluated children's performance, behavior, social development, health

• Instructed students individually and in groups, adapting teaching methods to meet needs

• Organized and led activities to promote physical, mental, and social development

EDUCATION

Associate of Science degree - Business Management University of Akron; Akron, Ohio; May 2004

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