Customer Service Office Manager
Resume:
Timothy Walker
Greensboro, NC *****
***********@*****.***
Dynamic peer leader who conceptualizes, absorbs, and acts on information with ease. I have an excellent track record in strategic development and implememtation with strong problem solving, cold calling, troubleshooting, communication, interpersonal and negotiating skills. Excellent customer service skills; skilled in handling the public with professionalism and sensitivity. Strong organizational abilities with an enthusiastic record of achievement in Sales/Marketing for over 15 years.
Energetic and vibrant personality
Strong computer skills.
Seeking a position that provides unlimited opportunity to reach my full potential and make a positive difference for my employer and clientele. I work with passion and transparency in order to maximize performance. I'm a goal oriented, self starter that maintains a healthy attitude and am always teachable.
Willing to relocate to: Greensboro, NC - -
Authorized to work in the US for any employer
Work Experience
Sales and Marketing Director
The Reel Restaurant - Greensboro, NC
April 2022 to Present
Responsibilities include Web design, presentations of new products, training staff., and quality control. I teach the young professionals in areas of motivation, persuasion, and excellence in their perspective roles. I assist in the day to day operations and market the newest means of self improvement in the entrepreneur.
Co-Owner and Office Manager
Triad Mobile Homes - Greensboro, NC
April 2019 to Present
Energetic, Vibrant customer service leader in counseling prospective clients and acquisition of properties, as well as logistics in the distribution of various products that are tailored the specifics of the client's needs and desires. We are determined to offer the best products at the most affordable prices and are dedicated to high standards of integrity in our quest to be of great service to our buyers. In addition, I am responsible for developing lasting relationships with our partners in this specialized facet of the housing industry .
Property Manager
Ram Enterprises - Asheville, NC
January 2014 to October 2018
Responsible for Managing 8 properties in Buncombe, Burke, and Catawba counties. Duties include marketing the property to prospective clients, screening and decision making as to who is a qualified candidate. Establishing and maintaining relationships with various government agencies in order to be granted funds on behalf of clients. I was responsible for the creative writing of Grants, and the proper allocation of the funds. My job was to advocate on behalf of my clients while contracting them to the agencies that are tailored to their individual needs. I oversaw the maintenance and of all of the properties and was responsible for hiring the vendors who would perform the needed tasks and for those accounts payable. I was also instrumental in the acquisition of new properties. Co-Owner
Walkwell Homes - Gastonia, NC
June 2008 to October 2013
Founded and organized the Sales Center. Responsible for procuring sales with highly developed negotiating skills as well as establishing and nurturing relationships with prospects, clients, builders, vendors, and the surrounding communities to establish Walk well Homes as the most desirable company in which to build a home.
Duties involved: Communicating with firm and principle client; creating sales forecasts and goals; working with lenders and builders to complete the sales process; working with team members on incentive programs which includes social media, special events, and promotions. Developed and implemented marketing and advertising campaigns while monitoring their effectiveness. Trained employees and maintained high levels of customer service throughout the buying process. Co-Owner
Best Value Homes - Asheboro, NC
June 1999 to December 2006
Founded and organized the sales center. Development of all sales, long lasting trusting relationships with lenders, builders, clients, and vendors. Trained the office staff and oversaw day to day operations. Sales Associate
Oakwood Homes - Shelby, NC
1997 to 1999
Responsible for sales, advertising, customer service and follow up with all current and prospective buyers. General Manager
The Madison Park Restaurant - Greensboro, NC
1991 to 1996
Greensboro, N.C.
1991-1996
Lead a French Brigade as Captain of the dining room and Assistant Manager. Proficient in all facets of Fine Dining. Teacher of wine classes for palate sophistication. Trained under Pastry Chef, Doug Killian, of Johnson and Wales Culinary Schoool, as well as Marcello Joffe who was instrumental in wine study. Accreditation
Fine Home Specialist
Sigma Phi Epsilon, Fraternity, UNCG.
Member of N, C. Manufactured Housing Institute
Education
University of N.C. at Greensboro - Greensboro, NC
Skills
• sales professional (10+ years)
• sales professional (10+ years)
• Culinary experience
• Strategic planning (10+ years)
• Cold calling (10+ years)
• Profit & loss (10+ years)
• Kitchen management
• Management (10+ years)
• Outside sales
• Assistant manager experience
• Retail management
• Inside sales (10+ years)
• Banquet experience
• Business development
• Sales management (10+ years)
• Store management
• Catering (10+ years)
• Operations management
• B2B (2 years)
• Negotiation (10+ years)
• QuickBooks
• Microsoft Publisher
• Event Planning
• Restaurant Experience (10+ years)
• Office Management
• Payroll (10+ years)
• Budgeting (10+ years)
• Project management (10+ years)
• Communication skills
• Customer service (10+ years)
• Sales (10+ years)
• Upselling (10+ years)
• Microsoft Powerpoint
• Purchasing
• Restaurant Management
• Salesforce (10+ years)
• Web Design
• Merchandising
• Product Development (5 years)
• Events Management
• CRM Software
• Grant Writing (3 years)
• Marketing (10+ years)
Assessments
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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