Supply Chain Customer Service

Ted. T. Tomlin

***********@*****.*** 912-***-**** Bloomingdale, GA 31302

EXECUTIVE SUMMARY

An accomplished professional with extensive experience in logistics management, sales, and health club operations. Proven track record in driving operational efficiency, spearheading strategic sales initiatives, and leading comprehensive team development. Expertise in navigating complex logistics landscapes, enhancing customer relations, and achieving revenue targets through innovative strategies and meticulous execution.

KEY SKILLS

●Strategic Planning and Execution

●Logistics and Supply Chain Management

●Sales and Marketing Strategy

●Revenue Growth Management

●Customer Relationship Management

●Team Leadership and Training

●Performance Optimization

●Health and Safety Compliance

●Vendor Negotiation and Management

●Operational Streamlining

Quality Control and Assurance

RECENT WORK EXPERIENCE

Kelly Tours Logistics, Garden City GA 03/2022 - Present

Logistics Manager

●Operational Excellence: Ensured on-time departures for over 500+ charters and tours annually, directly contributing to a consistent customer satisfaction rating of over 95%+.

●Cost Reduction and Supply Management: Negotiated with vendors to decrease annual supply expenses, saving the company approximately $50,000 in operational costs.

●Safety and Compliance: Oversaw daily safety inspections and maintenance across a fleet of 60+ vehicles, resulting in a 40%+ decrease in mechanical issues reported.

●Leadership and Development: Led a team of 15+ personnel and maintenance staff, enhancing team performance through structured training programs.

●Crisis Resolution: Acted as the primary contact for operational emergencies, effectively resolving over 100 incidents without disrupting service continuity.

●Technology Utilization: Integrated GPS tracking and fleet management software to monitor vehicle movements, improving route efficiency and reducing idle times significantly.

●Customer Service Management: Developed and enforced quality standards for vehicle preparation and guest amenities, leading to a notable increase in repeat business by 30 clients each quarter.

Wholesale Services of America, Savannah GA 12/2017 - 03/2020

Sales Agent

●Sales Execution and Growth: Spearheaded personalized sales presentations, successfully securing over 200 new memberships annually by highlighting the unique benefits of a vacation travel club.

●Client Relationship Management: Cultivated and maintained robust relationships with clients, resulting in a 35%+ increase in client retention rates during tenure.

●Revenue Enhancement: Drove an increase in annual revenue by implementing strategic upselling techniques, generating an additional $150,000+ in sales from existing memberships.

Listen Clear, Savannah GA 02/2017 - 11/2017

Sales Agent

●Sales and Customer Acquisition: Managed over 1,500 inbound sales calls and executed targeted cold-calling strategies, resulting in a high conversion rate and generating approximately $300,000 in sales within 10 months.

●Customer Service Excellence: Provided comprehensive support for product inquiries, billing, and collections, enhancing customer satisfaction and reducing complaint escalation significantly.

●Field Service Coordination: Efficiently scheduled and managed field service calls, ensuring timely resolution of service issues, which boosted customer retention rates by 15%+.

Fit-4-Life, Savannah GA 12/1998 - 01/2017

President Health Club Consultant

●Strategic Leadership and Revenue Growth: Established and achieved ambitious monthly fitness and membership targets, developing strategies that consistently met or exceeded revenue objectives.

●Vendor Relationship Management: Cultivated and maintained effective relationships with vendors, ensuring optimal service delivery and cost-efficiency in club operations.

●Performance Management and Team Development: Led organizational planning sessions, evaluated employee performance, and addressed payroll inquiries.

●Membership Engagement and Safety Protocols: Created and implemented a comprehensive orientation program for new members while maintaining stringent safety standards, enhancing member satisfaction and retention.

Ladies Workout Express, Savannah GA 06/1993 - 12/1998

Founder and Chief Operating Officer (COO)

●Operational Leadership and Compliance: Owned and operated seven fitness center locations, ensuring adherence to ACSM standards and regulations, enhancing quality of member experiences.

●Strategic Sales and Service Management: Drove business growth by managing sales, promotions, and daily operations across all locations, increasing membership engagement and retention.

●Staff Management and Development: Supervised a workforce of over 210 employees, providing comprehensive training and support to foster a knowledgeable and customer-focused team.

●Member Onboarding and Support: Developed and implemented structured member enrollment and orientation procedures, improving member satisfaction and streamlining administrative processes.

EDUCATION

Bachelor of Arts in Interdisciplinary Studies. University of South Carolina, Columbia SC

Associate of Arts in General Studies. United States Air Force, El Paso TX

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