Customer Service Call Center

Luz Maldonado

Tel: 407-***-****

***************@*****.***

Objective: To work for a company where I can use my knowledge/skills, Education, and Experience. Function as part of a high-performing, to work and making company goals, abilities to benefit the business by providing the best customer services and satisfaction.

Education: Northampton Community College-Bethlehem, PA

Associate Business Administration / Sales & Marketing

Greenville Technical Community College-Greenville, SC

Customer Service Specialist-Certificate Accounting

Experience: Professional inside sales and office management with more than 20 years of experience in all phases of the business cycle such as: Purchasing, Customer Service/Sales, Leadership, Event Coordinator, Hospitality, Bank Industry, and CSR/Teller. I am a quick learner and an excellent communicator with an ability to perform well in multitasking environments. Call Center Department, Lead

Skills: Excellent Communicator, bilingual in English and Spanish.

Great problem-solving creative and critical thinking skills

Strong work ethic and ability to adapt to a changing environment

Expert teamwork and collaboration skills

Available to operate under minimum supervision

Lead of Supervisor of Elections

Employees

Conduent of SunPass

Call Center /Customer service represent

Date: 09/2023 to 08/2024

Job Duties:

Received incoming calls assist customer with tolls information and violations

Update customer information in the private account

Collected all the pending balance and update payment information on file

process any new information related with the car and tag in the system

Advise customers to have a Sunpass account and benefit.

Supervisor of Elections Orange County, Fl

Early Voting Lead of Supervisor of elections

Date: 03/2022 to 11/2022

Job Duties:

Responsible for preparing all equipment which will be used during the election process and also receive all the petition from different candidates and parties to get processed in the system in order to receive the elections positions and post them in ballot before the elections process starts.

Responsible to provide training to the new staff who wish to work during elections before the time to start

During the election process i need to verify all the staff also provide any support to help the voters

I do support all the sites with any information regarding the process during day and night until close.

Holiday inn Vacation Resort

Customer Service

Call Center Department

Date: 09/2018 to 09/2021

Job Duties:

Priority receives all inbound phone calls and provides all information from the property and service

A timeshare owner booking vacation also provides all the service we have to satisfy the customer to make the reservation package and also process any payment and collect dues from the company .

Rosen Shingle Creek at Hotel & Resort

Guest Relations Department

Call Center Department

Date: 11/2017 to 09/2018

Job Duties: Priority welcoming guests in a friendly and professional way.

Responsible for ensuring the highest level of customer satisfaction from their guest on a daily basic

Addressing and escalating customer complaints.

Provided all information about facilities, programs and other services.

Receive all phone calls inbound, outbound to process all service as need guest or employee

Ascendo Resources Staffing- Contract Assignment

Date : 01/2017 to 10/2017

Accounts Receivable/Account Clerk Specialist

Job Duties: Priority receive all the checks then process to do deposit and report for customers account to balancing the invoice, prepare the report in excel and keeping file

Process all the invoices received in mail or email scanning and transfer to the AP department, also handling AP/Email inbox from the company which receives all suppliers and service invoices and processes.

Handling the mail from the post office, Ups and Fedex company and distribute to different department

Acacia Banquet Hall, Orlando, Fl

Title: Sales Manager/ Event Coordinator

Date: 04/2011 to 01/2016

Priority Greeted Customers with the information request

Arranges and Coordinates all business

Including Social Event, Private event and Political event

Plan and review all need to make the event done

Work with the Calendar and the Schedule program

Prepare weekly time and expenses, Inventory and logistic

Assist with Employee on boarding, schedule and payroll

Coordinate any project with vendor to provide any outside service

Directed and coordinated activities concerned with the sales organization, hiring new employees and training.

Victoria Secret, /Bath & Body Work, Pink, LLC Branches

Date : 08/2015 to 06/2019

Sales Specialist Support /Customer Service/ Cashier

Greeted Customers and make understand the quality with all the products in the company

Our mission make customer satisfaction to understand our quality and make yourself happy for ever

process all transactions and collect payment in the purchase and inventory in the store.

References upon request

Contact this candidate