Customer Service Office Manager

NADIA MELVILLE

**** **** ****** **, ****** · 347-***-****

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Highly motivated Insurance Agent with over 30 years’ experience. Strong background in sales, customer service, and risk assessment. Exceptional record in client satisfaction and policy negotiation. Committed to providing comprehensive advice to clients on the best insurance policies that suit their needs and budget.

EXPERIENCE

2018 – 2024

OFFICE MANAGER/AGENT, reliable insurance

Managing the office with overseeing of writing all polices including auto, home, umbrella and all commercial properties.i

2012 – 2018

INSURANCE BROKER, jodha brokerage

All client endorsements, handling all policy payments directly with exceptional customer service to clients and all their requests.

EDUCATION

MONTH YEAR

HIGH SCHOOL DIPLOMA, sheepshead bay high school

SKILLS

Strong negation skills.

Advocating for clients’ interest and company needs.

Maintaining client relationships.

Sales assessment.

Time management.

Claims management.

Excellent communication verbally and writing.

Attention to detail.

Preparing reports for underwriters.

Analytic skills.

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