Customer Service Medical Office

Alexandria Rojas *** buena vista street Taft, CA *3268 661-***-****

************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional who is able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows all applicable policies, procedures, and guidelines to ensure quality.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Shows sound judgment and good decision making when dealing with problems.

Strong written and verbal communication skills.

Microsoft Office Applications - MS Word, MS PowerPoint; Typing Speed: 28 WPM.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Office and Billing Specialist, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Premium Retail Services - Soledad, CA 09/2021 - 02/2023

Sales Representative

Stocked and packed-out products to help ensure shoppers find what they need.

Evaluated all products and ensure they're of good quality and have a high market demand

Performed weekly inventory and placed orders

Dole Warehouse - Soledad, CA 04/2019 - 06/2020

Package Handler

Loaded packages onto appropriate trailer by scanning, lifting, and carrying packages in a fast-paced environment.

Accurately read labels, verified numbers, memorized and carried out instructions, and worked quickly.

Counted inventory, inspected materials and products to ensure quality, and boxed fruit.

VOLUNTEER EXPERIENCE

Private Duty Care - Stockton, CA 01/2020 - Present

In-Home Care Provider

Assist with wound care and range of motion, operate machines and equipment, and administer medication.

Help with feeding and breathing tubes and run errands.

St Joseph’s Hospital - Stockton, CA 01/2014 - 06/2015

Candy Striper

Maintained clean patient rooms and handled, updated, and filed patient charts.

Passed out medications as prescribed and answered and transferred inbound phone calls.

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