Customer Service Representative
Resume:
Amanda C Adkins
Euless, TX *****
*************@*********.***
Looking to share my customer service expertise skills with a great company. Always love learning something new!
Willing to relocate: Anywhere
Work Experience
Caregiver/Personal Assistant
Lucky Enterprise - Euless, TX
April 2022 to Present
To assist the hearing impaired person with daily living duties. Be sign language interpreter for the deaf individual.
Stay at Home Parent
Euless, TX
June 2019 to September 2022
The gaps between some of these companies have been a stay at home mom experience. I think it’s important for child development to be a present.
Clerk
Sikorsky Aircraft Corporation - Grapevine, TX
May 2019 to November 2019
Assisting engineering department with the work orders. Make sure work positions in the company with any clerical work ran on schedule, meet quota, due dates, scanned incoming document, building guides for the repair team, put in the system what is going on with that specific blade or part. We must track all blades to make sure the information is correct, as well as they are going to the right customer in a proper manner.
Scheduling Manager
Lykes, Cartage - Grapevine, TX
December 2018 to March 2019
Assisted truck drivers in ensuring that their merchandise was loaded on time and delivered to their destination within limited time constraints and deadlines. Developed a process improvement by adjusting in our database when our drivers returned with their load, including counting inventory, mileage and ensuring driver logs were up to date. Proficient in Microsoft Excel and Word. Ran daily spreadsheets for drivers and their routes. I made inbound and outbound calls. Responsible for managing budgets as well as ensuring quotas were met.
File Clerk/Office Assistant
Deluxe Corporation - Dallas, TX
June 2018 to November 2018
Job duties included assisting HR Manager acquisition employee's new hire paperwork, ensuring accurate forms were completed and filed. Created files for new employees and ensured that terminated files were pulled and filed separately. Filing for workmen's comp, medical files, and I-9 forms and employee's ID's. Assisted in onboarding new employees. Helped wherever needed. Customer Service Representative
American Airlines - Euless, TX
September 2012 to November 2013
Job duties included answering incoming phone calls and making flight reservations for customers. Facilitated helping customers change flight itinerary when necessary. Very helpful, courteous, and compassionate with customers in distress (missed flights, change in travel plans, etc.). Trained and prepared to manage all customers travel arrangements. Customer Service Representative
Kings 3 of America - Coppell, TX
October 2008 to April 2009
Managed incoming calls from distressed individuals who were calling from elevators, pool phones, and help phones. Also assisted distressed callers by contacting emergency personal in their local city. Assisted clients to verify that their emergency phones were working properly. Customer Service Representative
Gaylord Texan - Grapevine, TX
September 2007 to September 2008
Answered incoming calls from hotel guests and prospective guests. My other various duties included making reservations for the hotel, restaurants and various special events held at the hotel. Customer Service Representative
Mark of Excellence - Euless, TX
April 2005 to January 2006
Answered incoming calls from customers and assisted them with their orders. Assisted distressed customers.
Education
Associate in Business
Colleyville Heritage High School - Colleyville, TX December 2019 to 2020
Skills
• Data Entry (7 years)
• Customer Service (9 years)
• Filing (5 years)
• Inventory Clerk (6 years)
• Docket (5 years)
• Microsoft Office (3 years)
• Quickbooks (2 years)
• Excel (4 years)
• Employee Relations (4 years)
• Project Management (2 years)
• Human Resources
• Benefits Administration (4 years)
• Change Management (4 years)
• Performance Management
• Process Improvement
• English (10+ years)
• SAP (3 years)
• Employee Orientation
• PeopleSoft
• Office Management
• Payroll
• Recruiting
• Strategic Planning
• Quality Assurance
• American Sign Language
• Personal Assistant Experience
• Customer service
• Front desk
• Data entry
• Conflict management
• Personal assistant experience
• Communication skills
• Computer skills
• Patient service
• Caregiving
• Administrative experience
• Microsoft Office
• Clerical experience
• Social work
• Mentoring
• Quality assurance
• Negotiation
• Driving
• Medical terminology
• Hotel experience
• Restaurant experience
• Office management
• Typing
• Call center
• Organizational skills
• Document management
• Cold calling
• Office experience
• Translation
• Sales
• Management
• Computer literacy
• Phone etiquette
• Time management
• Microsoft Excel
• SAP
• Customer support
• Microsoft Outlook
• NetSuite
• Oracle
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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