Customer Service Representative

Felicia Thompson

Customer service Representative

Albany, GA

Personable customer service representative committed to providing high-quality service and superior guest experiences, Positive personality with excellent interpersonal and relationship -building skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Cashier and Customer Service

Woodall's convenience store - Albany, GA

May 2022 to Present

To collect payments by accepting cash,check or charge payments from customers and make change for customers.Balance cash drawer by counting cash at beginning and end of work shift.operated a pricing item for applying prices to sale or purchase.

Operations Associate

Khols - Albany, GA

December 2021 to April 2022

Scanning items,removing theft section device,process payment and bagging purchase. returns and exchanges.Responsible for offloading of merchandise trucks, locating stock,packing items for shipping and in-store and drive-up customers,in a timely and efficient manner.operated pricing machine to label sale items and store products for purchases.

General Sales Associate

Belk - Albany, GA

October 2019 to October 2021

• Complied with Belk established policies and procedures

• Oversaw Belk store opening and closing duties

• Generated and achieved daily, weekly, and monthly sales goals

• Used advanced UPC code device knowledge to recommend, locate or obtain merchandise for customers.

• Stocked shelves and verified inventory codes

• Responsible for online package and order management

• Operated point-of-sales (POS) system.

• Processed customer store credit accounts.

• Assisted customer in resolving issues of check or credit payments.

• Accuracy in opening and closing out cash drawers for further store processing. Production Worker

Woodgrain Millwork - Albany, GA

July 2019 to September 2019

Required to maintain product quality by measuring,labeling,and inspection of all doors quality and,appearance for shipping.maintain a production of 1200 doors. Responsible for running door production machines and emergency stop controls.responsible in leading team towards production quotas.

Production Worker

Keystone Foods Equity Group - Camilla, GA

January 2018 to June 2019

To meet daily production quotes in a fast paced work environment.maintain various work stations in production of poultry items.

Line Leader

Olive Garden - Albany, GA

December 2016 to December 2017

Prepared hot food items per recipes. Prepared all grill items to guest specifications. Provided guest with timely and well prepared food items. Maintained a safe and sanitary food service atmosphere. Recreate unsatisfactory orders from other team members.Responsible for cleaning and maintaining co2 lines for beverages and draft beer lines.

Kitchen Manager/Corporate Trainer

Pittsburgh Mercy Health System - Pittsburgh, PA

October 2012 to October 2016

Prepare meals; following daily menus. Responsible for tracking inventory and ordering food supplies. Responsible for maintaining cleanliness and safe food service environment. Maintain proper storage and labeling of food items.responsible for staffing employees for shift. Prep Cook

Right By NATURE - Pittsburgh, PA

November 2009 to September 2012

Prepare hot foods for hot bar. Create items for salad bar. Prepare and make sandwiches and pizza via menu or client specifications.

Poultry production worker

CLAXTON POULTRY - Claxton, GA

May 2004 to August 2009

Processed poultry products,maintained various work stations with the production line processing poultry food products.Responsible for checking the safety and temperature of poultry line items. Education

SERVSAFE in Food Management

SPRINGBOARD KITCHENS - Pittsburgh, PA

June 2011 to June 2013

High school or equivalent in GENERAL STUDIES

Oliver High School - Pittsburgh, PA

September 1991 to May 1994

Skills

• Hos (7 years)

• Hospitality (7 years)

• inventory specialist. (6 years)

• Production Management (4 years)

• Production line (3 years)

• Microsoft office (6 years)

• Upselling (5 years)

• Custodian (4 years)

• Troubleshooting (9 years)

• Warehouse Management (4 years)

• Materials Management (7 years)

• Machine Operator (4 years)

• Assembly Line (5 years)

• General Labor (8 years)

• Food Safety Managemant (10+ years)

• Customer Relationship Management (5 years)

• Appointment Scheduling (1 year)

• Staffing specialist (7 years)

• Retail Sales (6 years)

• Excel,Word,outlook,microsoft data base (8 years)

• Customer Service

• Food Service

• Crew Member

• Customer Care

• Call Center

• Customer Support

• Casual Dining (4 years)

• Restaurant Experience (5 years)

• Cashiering (8 years)

• Cash Handling (8 years)

• Retail Management (4 years)

• Food Service Management

• Human Resources

• Inventory Control

• Kitchen Management Experience

• Order Management System

• Organizational Skills (9 years)

• Food Production

• Human Resources Management

• Budgeting

• Food Production

• Catering

• Culinary Experience

• Restaurant Management

• Labor Cost Analysis

• POS

• Purchasing

• Pricing

• Quality Assurance

• Profit & Loss

• Employee Orientation

• Time Management (8 years)

• Writing Skills (10+ years)

• Operations Management

• Merchandising

• Computer Networking

• SAP

• Forecasting

• Computer literacy

• Typing

• Microsoft Powerpoint

• Picking and packing (2 years)

• 10 key calculator

• Supervising experience

• Sales

• Microsoft Word

• Store management

• Supply Chain

• POS System (5 years)

• Bopus/drive-up (3 years)

• Hotel experience

• Guest services

• Cooking

• Communication skills

• Guest services

• Hospitality

• Restaurant experience

• POS

• Supervising experience

• Customer service

• Cash handling

• Operations management

• Customer relationship management

• Order management system

• Sales management

• Profit & loss

• Cooking

• Kitchen management

• Teaching

• Assembly

• Relationship management

• Front desk

• Retail sales

• Operating systems

• Sales

• Inside sales

• Upselling

• Cash register

• Quality assurance

• Store management

• Hotel experience

• Marketing

• Warehouse management system

• Windows

• Materials management

• Human resources

• Merchandising

• Analysis skills

• Typing

• Computer networking

• Software troubleshooting

• Salesforce

• Pricing

• Communication skills

• Phone etiquette

• Phone triage

• Appointment scheduling

• Food handling

• Retail math

• Leadership

• Food service

• Grocery store

• Basic math

• English

• Time management

• Organizational skills

• Microsoft Office

• Management

• Retail management

• Budgeting

• Business management

• Account management

• Writing skills

• Kitchen experience

• Knife skills

• Meal preparation

• Human resources management

• Serving

• Bartending

Assessments

Sales skills — Completed

March 2022

Influencing and negotiating with customers

Full results: Completed

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Complaint resolution,Sales expertise, credit card processing,pos system expert,cash handling,basic math,

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