It Support Customer Service

Paradize Murphy

Sacramento, CA 916-***-**** ****************@*****.*** (16) Paradize Murphy LinkedIn Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional Certificate. 5+ years in food service and marketing have led to developed skills in customer service. RELEVANT SKILLS

● Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking System Administration • Computer Breakdown and Repair • Communication • Motherboard Installation

● Customer support

● Operations management

● Time Management

● Adaptable

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 09/2024

Google IT Support Professional Certificate (Expected 09/2024)

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concept

Heald College • Stockton, CA 01/2013

Associates Network Security (50 credits)

ITT Technical Institute • Sacramento, CA 06/2012

Associates Network Security (50 credits)

RELEVANT EXPERIENCE

Warehouse Specialist • Ace Hardware,Rocklin Ca 09/2023 - Current

● Sorted incoming pallets of freight matching correct item within 5 minutes

● Distributed product to bin with corresponding item in order to reach production goal for the required orders of the day

● Processed and organized incoming shipments, achieving a 99% accuracy rate in inventory tracking.

● Utilized warehouse management software to streamline operations, reducing order fulfillment time by 15%.

● Optimized storage solutions to maximize space utilization, increasing warehouse capacity by 20%. Warehouse Associate • Amazon, Sacramento CA 09/2022 - 09/2023

● Spearheaded data analysis initiatives to identify trends and anomalies in inventory levels, facilitating proactive decision-making and reducing excess stock within a year.

● Collaborated with cross-functional teams to troubleshoot and resolve software and hardware issues related to inventory management systems, achieving uptime for critical IT infrastructure.

● Developed and delivered comprehensive programs for warehouse staff on inventory management software, improving adoption rates and reducing training time.

Manager • Jamba Juice, Roseville CA 04/2019 - Current

● Manage shift deployment of employees by assigning tasks, adjusting shifts, and notifying the team of expected results and customer reviews.

● Close with help of team members, and notified the company of daily results.

● Streamline kitchen operations by organizing workflows, reducing preparation time by 20% and increasing order accuracy.

● Collaborate with team members to ensure efficient kitchen operations, contributing to a 15% improvement in overall team performance.

● Maintaine strict adherence to food safety and sanitation guidelines, resulting in a 100% pass rate on health inspections.

Contact this candidate