Service Representative Customer

Montgomery, AL, *****, US Nikki +* ***-***-Hall **95 **********@*****.***

WORK HISTORY

Customer Service Representative (Office and Administrative Support) at Optum Hospice Pharmacy Services

**/**** - Current (10 years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. EDUCATION

Virginia Tech

Graduated 2013

Associate Degree in Pharmacy Technician

G.W.Carver

Graduated 1990

High School in General Studies

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