Customer Service Call Center
Resume:
Wynisha James
Fort Lauderdale, FL *****
***************@*****.***
Responsible and commendable workforce personnel, with leadership qualities in sales and retail. Professional possessing leadership, communication, interpersonal skills who is passionate regarding serving companies in reaching overall objectives. Contributor of comprehensive experience working in environments which demand strong work ethics and unwavering commitment to excellence. Interacts well with customers and department personnel, exercising a high degree of professionalism, discretion, and problem resolution capabilities.
· Solid ability to effectively present information in one-on-one and small group settings.
· Exceptional ability to effectively multi-task several intricate assignments with tight deadlines.
· Strong ability to establish successful working relationships both internally and externally.
· Excellent organization and coordinating skills, and ability to analyze and problem solve efficiently. Work Experience
Walmart
Walmart-Pompano Beach, FL
September 2023 to March 2024
greet customers, locate products, price-check items, and organize store shelves and displays. Customer service
Greeting customers, answering questions, resolving complaints, and providing positive experiences Cash handling
Operating the cash register, processing payments, balancing cash drawers, and reconciling payments Sales
Scanning items, totaling purchases, applying discounts, and honoring coupons Inventory
Maintaining a clean and well-stocked workstation, organizing inventory, and marking prices Store policies
Implementing store policies and referring to price sheets and sale bulletins Other duties
Handling returns, bagging items, and training new staff Mental Health Technician (MHT)
Pirc-Pompano Beach, FL
September 2022 to May 2023
Implemented therapeutic interventions for patients with anxiety disorders, resulting in a 30% decrease in reported symptoms.
Collaborated with a multidisciplinary team to develop individualized treatment plans for clients, leading to improved outcomes and increased patient satisfaction. Provided crisis intervention and de-escalation techniques to effectively manage high-stress situations, ensuring the safety of both staff and patients.
Active listening
Empathy
Effective communication
Cultural sensitivity
Patient advocacy
Collaboration and teamwork
Patience
Medical record documentation
Crisis intervention techniques
Therapeutic intervention methods
Patient assessment and evaluation
Behavior management strategies
Psychiatric disorders knowledge
Call Center Agent
Apple-Pompano Beach, FL
January 2021 to July 2021
Maintain office safety by screening visitors, updating logs, and issuing temporary passes. Receive and route incoming calls and correspondence to promote timely communication.
· Maintain personnel records, including applications, performance reports, payroll records, and medical files.
· Receive and route incoming calls and correspondence to promote timely communication with customers.
· Deescalate situations involving dissatisfied customers, offering patient assistance and support.
· Assist with training new employees and inform them about company policies and procedures.
· Collaborate with other call center professionals to improve customer service.
· Review customer accounts, providing updates and information about billing, shipping, warranties and other account information.
Security Officer
Allied Security Services-Fort Lauderdale, FL
October 2019 to October 2019
Boost sales by executing complete sales cycle. Build positive and productive customer connections to drive consistent sales.
· Secured premises and personnel by patrolling property.
· Completed reports by recording observations, information and occurrences.
· Maintain company’s stability and reputation by complying with legal security practices. Education
High school diploma
West Park high School
Skills
• Typing
• Organizational skills
• Security
• Cash Handling Accuracy
• Payroll
• Retail sales
• Strategic Planning
• Leadership
• Customer service
• Communication skills
• Microsoft Word
• Sales
Contact this candidate