Customer Service Store Manager
Resume:
Brendon J.
Tingelstad Brendon J. Tingelstad
Tucson AZ, 85710
***********@*****.***
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Skills
● Customer Relations
● Cash Handling/Management
● People Development
● Coaching and Training
● Flexibility and Adaptability
● Computer and Microsoft
Proficient.
As a customer service experienced ethical employee I am able to demonstrate excellent customer service, efficient organization, and problem solving techniques. I am looking for an opportunity to help further improve a businesses customer service, organization of items and keeping the store to its highest quality.
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Experience
Vans/ Assistant Manager
February 2024- Current
Tucson Arizona
1.Sales and Customer Services
•Sales Targets: Assist in driving store sales and achieving targets through effective merchandising, upselling, and customer interactions.
•Customer Service: Ensure high levels of customer satisfaction by addressing complaints, providing product knowledge, and maintaining a positive store environment.
2. Team Leadership
•Staff Supervision: Oversee the daily activities of the sales team, including scheduling, delegating tasks, and ensuring adherence to store policies.
•Training and Development: Assist in training new employees and developing existing team members to enhance their product knowledge and customer service skills.
•Performance Management: Monitor and provide feedback on employee performance, including conducting performance reviews and implementing disciplinary actions when necessary.
3. Operational Management
•Inventory Management: Assist in managing inventory levels, including ordering, receiving, and organizing stock. Ensure accurate inventory counts and minimize shrinkage.
•Visual Merchandising: Maintain and update store displays to align with company standards and marketing campaigns.
•Store Maintenance: Ensure the store is clean, organized, and compliant with safety standards.
4. Administrative Duties
•Reporting: Assist in compiling sales reports, payroll, and other administrative tasks as required by the Store Manager.
•Cash Management: Oversee daily cash handling procedures, including opening and closing registers, processing transactions, and preparing bank deposits.
5. Communication
•Team Communication: Act as a liaison between the sales team and store management, ensuring that information is effectively communicated.
•Customer Interaction: Handle escalated customer issues and ensure that they are resolved efficiently and to the customer’s satisfaction. 6. Support Store Manager
•Operational Support: Provide support to the Store Manager in all areas of store operations and step in as the acting manager when the Store Manager is absent.
•Strategic Input: Contribute to the development and execution of store strategies, including marketing and promotional activities. DKNY / Assistant Manager
August 2021- 2023, Tulalip, WA
● Schedule and coordinate meetings.
● Develop good customer relationships
● Conduct employee performance reviews
● Participate in recruitment and dismissal process
● Smooth out problems within workplace
● Address employee and customer concerns
● Email and phone correspondence.
● Develop strategies for better workplace efficiency and goal achievement.
● Provide direction to staff.
● Monitor spending patterns and budget.
● Support ongoing learning and development of team members.
● Help create and foster a respectful and inclusive team environment. Gucci Outlet / Security Officer
January 2020 - Tulalip, WA
● In charge of loss prevention. Primary task being a visual deterrent to theft.
● Trained through Brosnan Risk Consultants - Washington State certification.
● FBI database background check.
● Hourly inventory checks on the floor.
● Responsible for enforcing Gucci’s code of conduct for guests that include no videos or photography, no food or drink, and no unruly customers.
● Maintaining the security ties for all products. In the event of theft, in charge of writing thorough reports on items taken. Theory / Key Holder
November 2017 - Tulalip, WA
● Carry keys and alarm codes; open and close store, disarm and arm alarm system.
● Oversee cleaning, maintenance, and deliveries staff outside of regular business hours.
● Perform and supervise daily procedures
● Maintain a tidy and organized entrance area.
● Monitor and assist cashiers and other retail staff; assign daily duties.
● Train and support new team members.
● Provide customer-focused service; welcome customers to the store and assist them with requests
● Perform product demos and explain product features to customers
● Collaborate with store management to organize marketing and promotional campaigns and to coordinate staff schedules and activities
● Handle managerial tasks when the general and assistant managers are unavailable.
● Manage bank deposits, balance point of sale drawers and safe
● Check and respond to email and phone messages
● Manage paperwork and tend to other office tasks
● Ensure that all employees adhere to corporate processes and safety standards.
Big House Of Boom Fireworks/ Seasonal Sales Associate
(Family owned business)
● Customer service.
● Product knowledge.
● Greet customers, properly execute their transactions, and bag merchandise.
● Uphold merchandising and stand cleanliness requirements.
● Manage customer resolutions.
● Greet customers, properly execute their transaction.
● Major responsibilities are to inform customers of safety in handling fireworks.
● Uphold merchandising and store cleanliness requirements.
● Collect and process payments including accurate maintenance of sales register inventory following close of daily business. ㅡ
Education Lake Weir High School / General Education 2011 - June 2015, Ocala Florida
● High School Diploma
● Partial College - Three years of criminal justice with half way credits towards an associates degree.
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Refrences ● Calvin Dockendorff, Store Manager Gucci – 425-***-****
● Joceline Franco, Cardiovascular St. Mary’s Hospital – 520-***-****
● Sarah Quain, Store Manager Donna Karan New York – 425-***-****
● Justin Clark, Electrician Handyman Electrical –
● Celina Ramirez Moreno, Management HSL Properties – 520-***-****
Contact this candidate