Customer Service Account Manager

ROBERT P. THEUS

**** ******* *****

BRUNSWICK, OHIO

******@*******.***

440-***-****

HIGHLIGHTS OF QUALIFICATIONS

levels.

Fifteen years in the large format printing field, Estimator, Customer Service & Sales.

Increased house account sales from $12 million to $16 million in the first year.

Regarded as being very honest and up front with my customers.

Very experienced in the offset printing industry with a proven record of dependability and responsibility.

Very proficient in developing a positive working relationship with customers and management on all

I’m effective in problem solving with an aptitude to work under pressure.

e Strong organizational and communication skills.

e Twenty years of printing sales experience and over forty years in the of offset printing field.

EMPLOYMENT EXPERIENCE

November 2012 -

Present

January 2006 -

December 2010

September 1999 —

December 2005

October 1995 —

August 1999

Capitol International Productions, Inc. - Brunswick, Ohio Office

Customer Service Rep./ Office Assistant

e Duties include typing up contracts, proof reading contracts for actor’s, bands, comedians,

singers and groups under contract with Capitol Internation Productions. Booking them into

venues for concerts or shows and working closely with their managers and venues.

Annan & Bird Litho. (div RR Donnelley) - Toronto, Ontario

Large Format Print Sales- Mid- West Account Manager

e As mid-west account manager covered a multi-state territory, managing $16 million in

house accounts, which increased by $4 million in the first year, as well as opening $4

million in new commissioned accounts.

Annan & Bird Litho. (div RR Donnelley) - Toronto, Ontario

Large Format Printing/Estimator & Customer Service

e As estimator/CSR, estimated for five United States sales executives.

e Duties included estimating jobs, writing up orders and acted as a liaison between

customers and the plant, helped improve communications between customers and

production team at plant.

Franzen Graphics (formally Continental Litho. Corp). - Cleveland, Ohio

Large Format Printing/Estimator

e As estimator/CSR, estimated for five United States executives.

e Duties doing layouts, working closely with customers and suppliers, writing up orders

and acting as a liaison between customers and the plant.

REFERENCES: Available upon request

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