Customer Service Class A

TRACY MACKENZIE

239-***-****

**************@*****.***

Challenging customer relations position with a company that focuses on sales, retention, and resolutions. Seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction.

EXPERIENCE

JAN 2019 – DEC 2023

CDL TRUCK DRIVER,

KJC TRANSPORTATION /FEDEX

Providing an efficient pick-up/delivery service, support customers issues regarding features of Service and maximizing customer satisfaction.

NOV 2017 – JAN 2019

DRIVER, COVENANT TRANSPORT

Recent graduate of Tampa Truck driving school with clean driving record and class A CDL with HAZMAT. OTR Husband and wife team driver.

JULY 2008 – NOV 2017

DRIVER, FEDEX

Successfully avoid time delivery delays by carefully planning best routes. Demonstrate procedures and processes with the objective of meeting service commitments. MARCH 2005 – NOV 2006

SALES ASSOCIATE, DILLARDS

Customer Service, I assisted customers with purchases, returns, fittings, Special orders. Heavy cash handling, cash box maintenance. SKILLS

• DOT Safety Regulations

• Trained in safe driving techniques

• Customer Service

• Data Input

• Accounts Payable

• Bookkeeping