Data Entry & Accounts Receivable plus Call Center

ANGELA L. MINES

**** ******** ****, *** ****** Beach, FL 32168 • 770-***-**** •

******.*****@***-*********.***

SUCCESSFUL CONTRACTS ADMINISTRATOR

Contracts Administrator • Accounts Receivable Manager • Contracts Manager • Project Manager Project Management • Priority Billing & Collections • Accounts Onboarding • Maintenance Contracts Monitored Inventory • Managed Teams • Resolved Customer Issues • Managed Billing WORK EXPERIENCE

Visionary Technology Solutions (formerly Techforce, LLC), Duluth, GA May 1999 - Oct 2021 Director, Internal Operations. Remote

Helpdesk, Contracts & Accounts Receivable

● Managed customer onboarding for new accounts.

● Oversaw maintenance contracts and proper management of those contracts.

● Monitored inventory control and parts loading.

● Performed billing responsibilities, including maintenance billing, depot repair billing, and collections for past due services rendered.

● Managed a team of admins conducting equipment imports, invoicing, and customer inquiries.

● Acted as a liaison between the call center/help desk and the end user.

● Resolved customer satisfaction issues, requiring interface with the end users (Contracts & Accounting) and Field Engineering personnel.

Contracts Administrator

● Managed customer contracts for hardware services, including depot repair, integration, warranty services, professional services, etc.

● Managed all company billing.

● Acted as the primary liaison between the call center/help desk and the end user.

● Resolved customer satisfaction issues, requiring interface with the end users (Contracts & Accounting) and Field Engineering personnel.

Call Center Manager

● Led a team of 6-10 call coordinators in assisting customers and their needs.

● Enabled help desk personnel in expediting service calls.

● Logged service requests from customers.

● Validated terms of services for customer contracts and warranties. Prior Experience: United States Army

TECHNOLOGIES

Salesforce, Down To Earth, Microsoft Office

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