Customer Service Quality Control

Yollander Watie

563-***-**** **************@*****.*** Davenport, United States 52801

SUMMARY

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch a career while achieving company goals.

SKILLS

Specimen Processing and Preparation

Quality Control

Medical Laboratory Procedures

Complaint Resolution

Customer Service

Customer Relations

EXPERIENCE

Lab Accessioner, LabCorp, August 2023-December 2023 Davenport, United States

Performed quality control checks to ensure accuracy of laboratory orders. Maintained accurate records and logs of specimens accessioned into the laboratory. Verified patient demographics and specimen information against lab requisitions. Resolved any discrepancies between patient identity labels on specimens and medical record numbers on requisitions.

Customer Service Specialist, TurboTax, March 2023-May 2023 Davenport, IA

Answered incoming customer inquiries regarding product and service information. Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Researched complex issues raised by customers, identified solutions, and provided timely responses.

Provided technical support for troubleshooting software applications used by customers. CSR, Mass Markets, September 2021-December 2022

Davenport, IA

Provided customer service support to customers over the phone and by email. Handled customer inquiries and complaints in a timely manner. Identified customer needs and provided appropriate solutions. Processed orders, forms, applications, and requests. Participated in team meetings or training sessions when necessary. Managed multiple tasks simultaneously while providing excellent customer service experience. EDUCATION AND TRAINING

Diplomia

Medical Assisting, Hamilton Technical College, Davenport IA November 2000 Certificate

Information Technology, Scott Community College, Davenport, IA May 1998 CERTIFICATIONS

Google IT courses

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