Customer Service

MELINDA BLODGETT

** **** ** **, *******, NC ***** 828-***-**** ***.********@**********.***

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering excellent service on every interaction.

Skills

Sales Management & Training

Advertising

Policies

Shipping

Working All Aspects of Customer Service

Resolve customer complaints

Strong verbal communication

Self-motivated

Detail Oriented

Multi-Tasking

Accounting

Conflict resolution

Strong Excel Skills

Work History

Customer Service/Office Manager May 1999 - 2021

Mitchell Gold + Bob Williams Factory Outlet Hickory, NC

Resolve customer complaints regarding sales and service.

Determine price schedules and discount rates.

Review operational records and reports to project sales and determine profitability.

Monitor customer preferences to determine focus of sales efforts.

Confer or consult with department heads to plan advertising services.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers questions and provide information on procedures or policies.

Process merchandise returns and exchanges.

Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.

Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Education

Accounting and Business Management

CVCC Hickory, NC

LSU Accounting (currently attending online) Baton Rouge, LA

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