Customer Service Warehouse Management
Resume:
Tonya Harris
Experienced Returns Lead transitioning to
Airline Industry
Highly motivated and efficient professional with
extensive experience in warehouse management,
seeking to leverage my skills in the Airline Industry. Proven ability to communicate effectively, train
employees, and maintain productive workflows.
***************@*****.***
COVINGTON, KY
Work Experience
Packing Sr. Lead
Cengage Learning
October 2002 - June 2023 • Independence
- Maintained a productive workflow within the team, contributing to efficient operations - Trained employees within the department, fostering a knowledgeable and skilled workforce - Assigned employees to complete daily goals, ensuring tasks were completed in a timely manner - Monitored and assisted with the workload, reallocating employees as necessary to maintain productivity
Returns Lead
Cengage Learning
July 2000 - October 2002 • Independence
- Maintained a productive workflow within the team, ensuring efficient operations - Trained employees within the department, enhancing overall team performance - Assigned employees to complete daily goals, ensuring tasks were completed in a timely manner - Processed and reconciled customer returns, improving customer satisfaction Credit Processor
Cengage Learning
October 1998 - July 2000 • Independence
- Researched and processed credits and debits to all customer accounts, ensuring accurate financial records - Utilized Microsoft Office and JD Edwards to manage and update customer accounts - Demonstrated ability to adapt and work efficiently in a fast-paced environment
Domestic/International Traffic Clerk
Cengage Learning
September 1994 - October 1998 • Independence
Trained domestic/international consolidations and single shipments, proof of deliveries Pulled Bills of Lading as well as researched files Communicated with freight carriers Pulled manifest for tracing verifications Worked closely with interoffice customer service consisting of 100 or more employees Filed contracts, Bills of Lading, etc. for three different distribution centers Coordinated all freight bills Handled freight claims Operated switchboard Education
Northern Kentucky Vocational School
GED
May 1983 - November 1984 • Covington, KY
Skills
Communicate Effectively Team Management Workflow Management Customer Service Productive Microsoft Office JD Edwards Warehouse Management System Workday Dedicated Ability To Adapt Punctual Trained Employees Lotus 1-2-3 Excel Efficient Highly Motivated International Consolidations
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