Intake specialist
Resume:
Durga Ekambaram
Intake specialist
Woodstock, MD
*****.**@*****.***
www.linkedin.com/in/durga-ek
SUMMARY
Dedicated professional with strengths in customer service, customer relationship management, problem-solving, and building successful solutions. Excellent verbal and written communication skills, with a strong background in cultivating positive relationships and exceeding goals, with experience in general office administration in Heath care setting. Customer relationship management Customer service Brightree Data management Microsoft excel guru certified Insurance verification HIPAA compliance Social media marketing Intake Content writing Art Curation
PROFESSIONAL EXPERIENCE
Platinum Venture Group, Sandy, Utah, United States 2023 – Current
(remote)
Intake Specialist
• Ensured a smooth and effective intake process for patients while maintaining HIPAA compliance.
• Expertise with Prior Authorization requests for DME supplies.
• Managed database and customer relationship management using Brightree
• Documented detailed notes in patient files during the intake process, ensuring accurate patient database management.
• Verified insurance coverage and benefits for new patients, ensuring accurate billing information.
• Actively listened to client concerns during phone conversations, demonstrating empathy while gathering important details.
• Handled insurance credentialing and verification, ensuring compliance with Medicare/Medicaid guidelines and HIPAA regulations.
• Managed social media channels, including content creation, scheduling, and community engagement.
• Processed Prior authorization requests for DME supplies with insurances.
• Conducted sales and marketing activities, including potential client visits. Salt Lake County Library, Salt Lake City, Utah, United States 2023 - 2024 Presenter (Arts)
• Hosted several art workshops in Salt Lake County libraries.
• Taught various mixed mediums like Lippan art, coffee painting, and watercolor.
• Provided instruction to participants of all ages, from 6 years old to seniors. Name, phone, Page 2 of 2
Freelance, Salt Lake City, Utah, United States 2020 - 2024 Artist
• Displayed art in over 15 galleries in Salt Lake City, including Utah Cultural Celebration Center, Downtown Children’s Museum, Millcreek Library, Cottonwood Heights City Hall, and South Jordan City Hall.
• Performed live painting at the Utah Arts Fest 2022.
• Selected to paint a mural for South Jordan City and volunteered to teach and paint for non-profit organizations.
• Taught art workshops in several mediums, including traditional Indian mediums. Spedk12inc, Chennai, Tamil Nadu, India 2013 - 2015 Content Specialist
• Oversaw the creation and management of digital content for over 50 apps on Android and iOS platforms for K-12 education.
• Played a vital role in releasing apps on Google Play, responsible for app design and artwork.
• Collaborated with developers to meet UI and functional requirements.
• Interacted with SLPs to understand the educational needs of K-12 students.
• Analyzed app usage data and mapped requirements accordingly.
• Worked with artists to design unique images for apps, providing necessary creative inputs.
Infosys, Mysore, Karnataka, India 2008 - 2009
Software Engineer
• Trained in .net platform
EDUCATION
Thangavelu Engineering College
Bachelor of Engineering - BE, Electronics
Symbiosis Centre for Distance Learning
Postgraduate Degree, Human Resources Management/Personnel AFFILIATIONS
Volunteer- Board member of Cultural core budget committee Salt Lake City Jan 2021- 2024 INTERESTS
- Mixed media arts
- Writing (Regency fanfiction)
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