PCA, Lead daycare teacher, customer service
Resume:
Keturah Shepard
Fayetteville, NC *****
*************@*****.***
Work Experience
Daycare Lead Teacher
New Beginnings Academy
July 2017 to September 2021
Lead two year old
Cashier
Weiner Works - Fayetteville, NC
April 2017 to August 2020
Taking customers order, cooking orders, serving customers their orders, ringing up and cashing out
tickets, cleaning, opening and closing the restaurant, preparing and stocking the kitchen for my shift,
solving any issues if a customer had one, training new employees, making schedules, promoting positive
energy and environment
CNA - Certified Nursing Assistant
Autumn Care Nursing Home - Shallotte, NC
April 2008 to October 2012
• Provided assistance with major activities of daily living, including grooming, bathing and toileting.
• Enhanced patience comfort by changing linens, and rearranging pillows.
• Assisted patients with range of motion exercises to improve their flexibility and aid in healing.
• Assisted patients with toileting, bathing, eating and other activities.
• Maintain a clean environment and reduce the risk of infections by changing bed linens, wiping down
surfaces and using universal precautions when handling specimens.
• Turned and repositioned patients to enhance their comfort and reduce the risk of bed sores.
• Answered questions and documented patients health concerns in the electronic medical records.
• Accurate measurements of vital signs and patients intake/output.
• Utilized pulleys, gait belts and other equipment to perform patient lifts safely.
Habilitation Technician
Coordinated Health Services - Laurinburg, NC
May 2004 to October 2008
• Assisted consumers reach their individual short and long-term goals.
• Observed and documented their abilities and growth.
• Helped consumers with ambulation and daily living activities.
• Prepared food and assist with feeding and bathing consumers as needed.
• Escorted consumers to errands and appointments.
• Utilized various motivational techniques to uphold consumer's best attitude and future outlook
• Coordinated appropriate interventions relative to each consumer's respected goals and engaged
activities to optimal efficacy to support MR/DD consumer progression
• Integrated consumers into community including various outreach programs and professional/Doctor's
appointments
• Uphold cleanliness and organization of home and prepare custom meals that meet each consumer's
nutritional need
• Provide daily documentation regarding consumer's behaviors and progressions in respect to stated
goals in PCP
• Maintain keen ability to assist patients with all activities of daily living, monitor progress and accurately
document for use by senior medical personnel.
• Possess solid foundation in software applications, database management and data entry.
• Monitor and record consumer's progress to ensure that goals and objectives are met.
• Confer with consumer's to discuss their options and goals so that rehabilitation programs and plans
for accessing needed services can be developed.
• Held a position of trust
Waitress/Server/Cashier
Rockfish cafe - Rockfish, NC
June 2003 to September 2007
• Process payment. Accept payments such as cash, credit cards and debit cards.
• Execute opening and closing procedures. Apply standard opening and closing procedures for bar, store
or restaurant.
• Schedule shifts
Plan staff time and shifts to reflect the demands of the business.
• Greet guests
Welcome guests in a friendly manner in a certain place.
• Handle customer complaints Administer complaints and negative feedback from customers in order
to address concerns and where applicable provide a quick service recovery.
• Manage health and safety standards. Oversee all personnel and processes to comply with health, safety
and hygiene standards. Communicate and support alignment of these requirements with the company's
health and safety programmes.
• Attend to detail regarding food and beverages
Perform great attention to all steps in the creation and the presentation of a qualitative product.
• Manage restaurant service
Oversee the entire process of running the restaurant establishment such as managing employees and
the mise-en-place.
• Supervise the work of staff on different shifts
Oversee the activities of the employees working in shifts in order to ensure continuous operations.
• Manage stock rotation
Oversee stock levels, paying attention to expiry dates to diminish stock loss.
• Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times
performed in a professional way. Help customers or participants feel at ease and support special
requirements.
• Train employees
Lead and guide employees through a process in which they are taught the necessary skills for
the perspective job.Organise activities aimed at introducing the work and systems or improving the
performance of individuals and groups in organisational settings.
Cashier
Food Lion - Raeford, NC
March 2003 to July 2005
Greeted customers entering and leaving, managed transactions with customers using cash registers,
scanning items and making sure prices were correct, collected payments, resolved any issues customers
might have had, kept a clean and neat checkout areas, bagged items, promoted weekly items to
customers, retrieved carts, helped stock shelves, checked for missed placed items and return them to
their right spot, helped customers to their vehicle with their groceries, responsible for counting cash
register at beginning and end of my shift to ensure amounts were correct, answered any questions
customers had, made sure customers were satisfied and happy, positive attitude for excellent customer
service, followed procedures and guidelines
Education
Some college in Business Management
University of Phoenix-Online Campus - Remote
July 2012 to March 2014
Skills
• Early Childhood Education
• Childcare
• Toddler Care
• Teaching
• Infant Care
• Meal Preparation
• Experience with Children
• Math
• Cashiering
• Special Education
• Food Preparation
• Cleaning Experience
• Babysitting
• Caregiving
• Communication Skills
• Cooking
• Behavior Management
• Front Desk
• Serving Experience
• Kitchen Experience
• Home Care
• Organizational Skills
• Sales
• Time Management
• Tutoring
• Host/Hostess
• Developmental Disabilities Experience
• Microsoft Outlook
• Computer literacy
• Microsoft Excel
• Computer skills
• Senior care
• Microsoft Word
• English
• Food industry
• Team management
• Customer service
• Bookkeeping
• Shift management
• Restaurant experience
• Classroom Management
• Curriculum Development
• Applied Behavior Analysis
• Special Needs
• Autism Experience
• Retail Sales
• Writing Skills
• Vital Signs
Certifications and Licenses
Teaching Certification
First Aid Certification
CPR Certification
Early Childhood Education 1 and 2
May 2004
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