Customer Service Saudi Arabia

Sarfaraz Khaliq

House **** Naïf bin Abdul Aziz Street, Arar, Saudi Arabia

Tel: 009***********

LinkedIn: https://www.linkedin.com/in/sarfaraz-khaliq-7197b4203 Email: ************@*****.***, ********.******@***.***.** Professional Summary

A talented librarian with valuable experience in cataloguing and arranging library collections. Tactful in providing patrons with clear direction to increase customer service value. Experienced in managing library resources. Passionate in solving problems. Good communicator and good interpersonal skills. Involvement in creating a warm and inviting library environment. Proficient librarian with many years of experience working in various library systems. Fast learner. Multi-tasker. Responsible for flexible schedule to suit location requirements. Excellent knowledge of books and media, as well as research procedures.

Work History

Lecturer Library: February 2016-Current

Northern Border University,

Arar, Saudi Arabia

• Enhance the library experience by creating a hygienic and peaceful atmosphere for students to study and learn.

• Reorganize shelving sections to maximize space utilization.

• Help students troubleshoot common computer issues.

• Develop strong organizational skills by organizing returned items into appropriate shelving.

• Encourage research efforts by helping students find the resources they need for their projects.

• Help increase library usage by advertising available resources through displays and signage Utilize the library's catalog system.

• to help patrons find books and other resources Help faculty members answer research questions as needed Demonstrate excellent knowledge of library collection Assistant librarian: from November, 2008 – February, 2016 Liaquat National Medical College

Karachi, Pakistan.

• Maintaining well-stocked collection through careful shelving, shelf reading, and inventory management.

• Assisted with mailings and interlibrary loans to facilitate the flow of information and resources between libraries.

• Conducted library tours and orientations, familiarizing patrons with the library's resources and services.

• Organizing circulation desk with 200 books and periodicals checked.

• Provided basic computer assistance to assist user to accessing the necessary resources.

• Checking the materials to meet patron circulation requirements.

• Returning books to proper shelving when returned to circulation.

• Complementing the mission of the library by completing additional tasks or duties as assigned and responding quickly to new tasks and demands.

• Efficiently processing incoming books, periodicals, and multimedia items to ensure timely access to resources.

• Organized library shelves, materials, and equipment in alphabetized order.

• Handled the check in/out processes of library books and materials at the circulation desk. Assistant Archive: January 2007 – January 2008.

Sindh Archives Information and Archives department Karachi (Pakistan)

• Help researchers find the documents they need, improving their research experience.

• Responded quickly to reference inquiries, with accurate information and excellent customer service.

• Promoted the use of archives with outreach programs such as workshops, presentations, and tours for different audiences.

• Improved archival preservation by appropriate storage and cataloguing techniques.

• Prepared archival materials for digitization projects according to established protocols.

• Maintained knowledge of museum topics through study of new artefacts and exhibits. Librarian: March, 2012 – February, 2016

Ranger Public School and College System

Karachi (Pakistan)

• Cataloged and organized books, materials, and other documents for proper library management.

• Provide high-quality customer service by resolving customer concerns or complaints promptly.

• I researched and acquired new library materials to maintain an up-to-date library collection.

• I trained and supervised library staff, volunteers and other staff.

• I located requested books on shelves in the library database and fetched items for user.

• Collaborated with teachers and school administrators to develop library resources to meet the need of student.

• Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.

• Assisted library patrons with solving computer problems.

• Organized library catalog, supplies, equipment, and records. RELEVANT SKILLS

Skills:

Research and Analysis Academic Research Academic Writing Class Management Student Engagement Student Records Management Online content delivery Faculty Collaboration Technical Expertise:

Library software Symphony, library software WINNISIS, Koha, Endnote & LIMS, D-Space Library Professional Affiliation:

Pakistan Library Club life membership, Member of American Library Association (ALA), Treasure Pakistan Library club, Member of Pakistan Library Association, Languages:

English, Arabic, Urdu, Pushto

EDUCATION

Master in Library & Information Science (MLIS)

University of Karachi, Pakistan

LIS is a multidisciplinary discipline that focuses on documentation that preserves our stories, our memories, our history, and our knowledge. Preservation, Digital Preservation, Library or Information Center Management, Children’s Literature, Cataloging, Research Methodology, Collection Development, Archiving Management, LIS Professionals act as the custodians of physical and digital documents, records, photos, audio-visuals, and artifacts. Bachelor in Library & Information Science (BLIS)

University of Karachi, Pakistan

In Pakistan, the BLIS program generally includes the following topics: Libraries, Information Management Principles Information organization and retrieval Information technology, applications Categorization, classification Reference Services and user education Archival management Preservation, and preservation of library materials PROFESSIONAL CERTIFICATIONS

• Promoting Research Excellence in Academics across Pakistan” (first and 2nd February 2022) at Higher Education Commission, Pakistan by Elsevier.

• Synthesizing of Library System and Operation” 25th-26th July 2011. By PLC PLWO, and DLIS.

• Leadership Skills, Reappraising girls' Education via STEM is project supported by US Mission in Pakistan in partnership with PAK US Alumni Network. 19 January 2022.

• Why a Digital Media Lab Belongs in Your Library by Texas state library and archives commission, 14 Februarys 2022.

• Case Studies in HIV and Aging Feb 12 2022. Awarded AMA PRA Category 1, ACCM.

• Skills for Medical Librarians” by Dow University of Health Sciences on 22 April 2009.

• Emerging Technologies in Libraries: New Challenges for 21st Century Librarians”. By LEJ, and PLC (Pakistan Library Club).

• Social Emotional Learning in the Library, by Public Library Association, and American Library Association, 21 January 2023.

• Advocacy for Your Library during a Crisis, by United for Libraries foundation and ALA 15 February 2022.

• Use the Numbers! Using Public Library Data in Engaging Presentations 19 December 2022 by Texas state library and archives commission.

• Online Tools to Assess and Build Digital Skills, 29 December 2022, by Texas state library and archives commission.

• Facing the Challenge: Intellectual Freedom in Libraries 13 December 2022 by Public Library Association, and ALA.

• How Foundations and Friends Can Support Their Libraries During COVID-19 by Public Library Association, and ALA 7 February 2022.

• Communication Skills by US Mission in Pakistan in partnership with PAK US Alumni Network 20 January 2022.

• Working Together, planning for Reopening: Policy and Legal Issues for Reopening a Public Library by United for Libraries foundation and ALA 13 February 2022.

• The Connected Library: Vetting and Collaborating with Social Service Providers by Texas state library and archives commission 11 February 2022.

• Love Library Data: Project Outcome 101 by Public Library Association, and American Library Association, 20 February 2022.

REFERENCES

Rasheed Ahmed

Lecturer Library Northern Border University, Saudi Arabia Phone: 009*********** Email: *********@*****.***

Arshad Mehmood Abbasi

Librarian, State Bank of Pakistan

Phone: 009*********** Email: ******.***@*****.***

Dr.Naveed Ahmed

Assistant Professor Northern Border University, Saudi Arabia Phone: 009*********** Email: ***********@*****.***

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